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R6400v2 — AC1750 Smart WiFi Router 802.11ac Dual Band Gigabit connection problems
I have had the R6400v2 — AC1750 Smart WiFi Router 802.11ac Dual Band Gigabit router for less than six months and it seems that at least once a week I have to unplug and reset the Internet so my Wifi works. Is there some issue with this router that I should know about? The issue seems to be random and there is no particular time that it occurs throughout the week.
10 Replies
What modem do you have?
what firmware is on the router?
- I have a Netgear CM700 cable modem
Firmware version: V1.0.4.106_10.0.80When it drops, what exactly happens?
Does it say "connected, no internet"?
Does it power off?
Are you able to access the router and the modem when its having issues?
What exactly happens?
DannyMac53 wrote:
,,,it seems that at least once a week I have to unplug and reset the Internet so my Wifi works.
What symptoms do you see that prompt you to do that?
Your description is a bit thin on useful details.
- Basically, I am unable to connect to the internet on any WiFi device. The modem runs to the router and my desktop is hardwired from the wireless router, so when the router goes down the desktop is unable to connect, too. I never have to reset the modem (although I do reset the modem at times just to cover my bases) to get back online, but resetting the router gets me back online every time. The issue appears to be a problem within the router every time.
DannyMac53 wrote:
Basically, I am unable to connect to the internet on any WiFi device.I know this will sound picky, but what does that mean? Exact details are important here.
Do you see an error message of some sort?
You said later:
I get a message saying that the wireless devices cannot connect to the internet because there is no connection.
Where does this message appear? What is the exact wording. That one doesn't make sense.
I have seen references to message like that in various contexts. It can happen when someone has a router that is not running with standard settings, in the presence of another router, for example.
One move that can "unclog" reluctant routers is a network reboot.
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
The logic behind this is that modem and router need to coordinate their settings. Thus usually happens during start up. Get it wrong and one of the devices can become confused
