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Forum Discussion
R7000. Some devices losing connection but not all
Hi, I apologise if this issued is covered elsewhere. On a daily basis, several of my home devices lose connection to the internet while still connected to My R7000 (firmware V1.0.11.136_10.2.120). Sometimes it is all devices, while at other times it is just a random few (i.e. not always the same devices). Restarting the router usually fixes the issue but that fix is only temporary and frustratingly the router will not let me reconnect via the Netgear NightHawk app until I do a full factory reset. I can live with the netgear app not working but the internet being down on the random devices is a real pain. This issue has persisted through several latest firmware releases. Might I please ask whether anyone else has been experiencing similar issues and whether anyone has a solution? Much thanks!
8 Replies
What modem/gateway is the router connected to?
Hi plemans. Thank you for your reply. It is connected to a bog standard cable modem from my ISP. Perhaps I am being naive but I discounted the modem as being the issue as it is a passthrough and I believe all the DNS activity happens in the router.
No idea what model a "bog standard modem" is but they can be important. Some bridge modes are poorly implemented or not even a proper bridge mode at all.
Its why sometimes we'll recommend leaving a ISP supplied modem/router in router mode, disable its wifi, and then either put the netgears IP address into its DMZ or run the netgear in access point mode.
