Orbi WiFi 7 RBE973
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R7000 can't access setting after setting up VPN

ooeemusic
Aspirant

R7000 can't access setting after setting up VPN

I set up thr R7000 last night because I recently started using express VPN. I followed the directions to set up the router and then the directions to set the VPN up. I now only have access to some of the routers setting through the express VPN router dashboard. I assume this is because it has changed the routers address, but I can't use the nighthawk app because of it and I can't get netgear genie to login even with the new IP address. Did I do something wrong in the set up? Or is this just how it works with a VPN that has it's own dashboard?
Message 1 of 4
antinode
Guru

Re: R7000 can't access setting after setting up VPN

> [...] I followed the directions [...]

 

   _Which_ "the directions"?

 

> [...] I recently started using express VPN. [...]

 

   If you installed ExpressVPN firmware on your R7000, then I would not
be amazed if some features which are specific to Netgear firmware no
longer work as before.

 

> [...] Or is this just how it works with a VPN that has it's own
> dashboard? [...]

 

   That would be another way to phrase it.  ("its", by the way.)

Message 2 of 4
ooeemusic
Aspirant

Re: R7000 can't access setting after setting up VPN

Directions = the directions the app gives you to set up the router and the directions express VPN gives you to set up the VPN on the router.
Message 3 of 4
antinode
Guru

Re: R7000 can't access setting after setting up VPN

> Directions = the directions the app gives you to set up the router
> [...]

 

   "the app"?  But, in any case, if you install non-Netgear firmware on
your Netgear router, then many things might change.

 

> [...] the directions express VPN gives you to set up the VPN on the
> router.

 

   Thanks for the helpful link.  But, in any case, if you have problems
when using third-party firmware, then you might best ask the third
party about them.

Message 4 of 4
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