R7000 ethernet devices missing

[Psychbum]

Not sure when this started happening but when I go into the web GUI of the R7000 and attached devices all my wireless clients are displayed. But, my ethernet devices are not - the router status lights show that ethernet connections are linked up and flickering to show activity. 

I have also noticed that the latest version of the Nighthawk app on IOS doesn't let me login to the router - it 'times out' when entering the password.

Any ideas/solutions would be gratefully received. 

Cheers

N.B. I am not on the latest software as that is just not very stable for me. I am on Firmware Version
V1.0.11.130_10.2.118

[plemans]

I don't thing the .134 (latest) version changed attached devices but you can try upgrading to it. 

https://www.netgear.com/support/product/r7000.aspx

if it doesn't help, you can try factory resetting. 

[Psychbum]

I tried going to .134 but it was very bad.

So I am back to .130 but suddenly my ethernet devices aren't staying connected. 

They seem to be connected but when in sleep the devices leave the network instead of staying connected. 

[plemans]

Did you do a factory reset after the changes? the R7000 has responded pretty favorably to resetting after changing firmware. I'd advise during the reinstall to not use a backup configuration

[Psychbum]

Yes, I actually ended up doing 2 factory reboots and its still the same. So cant see the point in another. 

[plemans]

sorry, didn't know if you did or not. 

the version thats been the most stable is pretty old. The one we always used to recommend was 1.0.9.42

The .126 version was also fairly stable for those devices it worked well on. 

It seems like there's a small percentage of the r7000's that struggle with firmware

[Psychbum]

Obviously I want to avoid going too far back for security concerns. 

What would be your advice here? Which version?

[plemans]

so they don't show up in the attached devices list. Do they show in the access control list (doesn't have to be enabled).

If they do, I'd just leave it as is. 

If they don't, then I'd try downgrading 

[FURRYe38]

What browser are you using? 

I've got v.134 loaded on my R7000 and all my devices appear, wired and wireless when I had it online for a week or so:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R7000-Firmware-Version-1-0-11-134-Releas...

I use MS Edge here.

Please take a screen capture of what your seeing and post it.

[Psychbum]

It is connected as I am using it, but the GUI doesn't show its connected. 

It is using the IP address 192.168.x.11 and a smart switch I have is on 2.4g wifi and using 192.168.x.11

How do I change this? And could this be the cause?

[johnsmith5]

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@plemans wrote:

I don't thing the .134 (latest) version changed attached devices but you can try upgrading to it. 

https://www.netgear.com/support/product/r7000.aspx

if it doesn't help, you can try factory resetting. 

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yeah, i have tried it but it was not helpful for me so there was only one option that was factory resetting i do this and got.

[Psychbum]

I have managed to get the .134 FW installed and seems stable. 

I removed a meross smart plug that i added into the mix a few days ago and the ethernet devices are staying connected.

Anybody know why this type of device would cause the ethernet devices to stop functioning?

Thanks

[FURRYe38]

What browser are you using? 

[Psychbum]

I have tried safari and edge and chrome

[FURRYe38]

Maybe causing some noise or interferences. Something to contact the Mfr of this device about and see if they have any information regarding there product.

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@Psychbum wrote:

I have managed to get the .134 FW installed and seems stable. 

I removed a meross smart plug that i added into the mix a few days ago and the ethernet devices are staying connected.

Anybody know why this type of device would cause the ethernet devices to stop functioning?

Thanks

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