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Spawn66's avatar
Spawn66
Aspirant
Jan 09, 2016
Solved

R800 Unable to update firmware

After a succesful installation, update and configuration if my router, I noticed there was a new version of the firmware (1.0.3...).

If I try an automatic update, netgear genie tells me it's up to date, which is not true. So I have tried a manual update with the downloaded file. The problem I have is that each time I try to install it, I have a message that warns me I wull be disconnect from the Internet during the process. So, when the installation begins after a few seconds it stop.

Anything i can do about it?
Firmware
  • Retired_Member's avatar
    Retired_Member
    Jan 10, 2016

    I meant to include do a factory default first .....long day ....

10 Replies

  • Retired_Member's avatar
    Retired_Member
    Jan 10, 2016

    What is the complete file name you're trying to load.

  • Spawn66's avatar
    Spawn66
    Aspirant
    Jan 10, 2016
    It's the good file don't worry (*.chk if I remember well).

    The problem is the installation process cannot be conpleted because the router disconnect from the web so the installation screen always switch to a new one that indicates the lost of internet connection!

    Its kind of frustrating..
  • Spawn66's avatar
    Spawn66
    Aspirant
    Jan 10, 2016
    Is it normal to have the warning that the router will disconnect from the internet before trying to upgrade the firmware?
    • Retired_Member's avatar
      Retired_Member
      Jan 10, 2016

       

      ....disconnect all other cables including WAN....  Try updating with pc connected via lan port

      • Spawn66's avatar
        Spawn66
        Aspirant
        Jan 10, 2016

        Ok here's what i did :

         

        Disconnect all cables from the router

        Turn off wi-fi

        Connect my laptop directly to the router

        Connect to the router via www.routerlogin.net

        Try to upload and install the .chk file

         

        Doesn't work, same result. I get a page that tell me the webpage is not accessible...

        Am I the only one with this issue??

         

         

         

         

         

         

         

         

         

         

         

         

         

         

  • rckrz6's avatar
    rckrz6
    Guide
    Jan 10, 2016

    my r6400 tells me its up to date also when theres a newer version posted on the support page.  I don't get it