NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
lottathought
Mar 14, 2015Novice
Router randomly blocking websites
This is one of the stranger things that I have ever seen. My router is connected to the internet...and I can get to the internet...at least some of it. It is blocking certain websites however. ...
- Mar 22, 2015
The most imortant part of the MAC address change process is that you power cycle the modem (the router also if you want, but particularly the modem). If you don't do this the MAC address change at the router will simply kill your Internet connection. More often than not this fixes the issue of unreachable websites, which more often than not is nothing to do with the router (whatever the brand).lottathought wrote: I did try your suggestion Searay..in fact I tried several combinations....nothing.
Babylon5
Mar 22, 2015NETGEAR Employee Retired
The most imortant part of the MAC address change process is that you power cycle the modem (the router also if you want, but particularly the modem). If you don't do this the MAC address change at the router will simply kill your Internet connection. More often than not this fixes the issue of unreachable websites, which more often than not is nothing to do with the router (whatever the brand).
lottathought wrote: I did try your suggestion Searay..in fact I tried several combinations....nothing.
timt8495
Apr 22, 2016Aspirant
I have been dealing with this issue at my work AND and at home. I haven't been able to access 2 websites which were for my businesses. I verified that "yes" I could bypass the router and connect to my sites, and sure enough when I replaced the Netgear router with a Cisco router, I was able to access both sites. In the process of troubleshooting I HAD turned off the modem and router to reset, but I didn't turn off my computer and other devices. After reading this article and reading "how to power cycle your home network," I attempted power cycling again, but I turned EVERYTHING off for 5 minutes. I turned everything on in succession from modem to devices allowing a couple minutes for each cycle. IT WORKED! I also checked for a battery back up in the modem whcih you have to disconnect.
In the process of debugging this issue I discovered that my network at work may have gotten hacked and somehow I brought whatever virus home? I'm wondering if anyone else experienced this issue in conjuction with the problem. p.s. Mcaffee didn't detect the issue (it's crap). Avast did.