Orbi WiFi 7 RBE973
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You tech support SUCKS

Timmmmmmn
Follower

You tech support SUCKS

YOUR techinical support SUCKS!!!!!!

i spent over an hour on the phone with three people and still did get registered but was I was unable to change the Network name after being sent to three websites.  My frustration overflows and i end the call.  I will be returning this product and purchasing another router from a different company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Message 1 of 5
microchip8
Master

Re: You tech support SUCKS

Most other companies tech-support sucks. Don't think ASUS or TP-Link is any better

Message 2 of 5
antinode
Guru

Re: You tech support SUCKS

> YOUR techinical support [...]

 

   Not mine.  https://www.google.com/search?q=know+your+audience

 

> [...] i spent over an hour on the phone with three people [...]

 

   You arranged this phone call how, exactly?
      http://support.netgear.com/
or something else?

 

> [...] unable to change the Network name [...]

 

   On what?  Look for "Model" on the product label.  With which firmware
version?  Connected to what?

 

   "the Network name"?  Do you mean a wireless-network SSID, or
something on a Windows system, or what?

 

   "unable" is not a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.


> [...] after being sent to three websites. [...]

 

   The non-psychics in your current audience might have little idea what
those might have been.

 

   But I'm beginning to see why you might not have gotten very far.


   You might find some router-relevant information in a widely neglected
resource:

 

      https://en.wikipedia.org/wiki/RTFM

 

   Visit http://netgear.com/support , put in your (actual) model
number, and look for Documentation.  Get the User Manual (at least).
Read.  Look for a topic like "Specify Basic WiFi Settings"?  Further
reading might not hurt, either.

Message 3 of 5

Re: You tech support SUCKS


@microchip8 wrote:

Most other companies tech-support sucks. Don't think ASUS or TP-Link is any better


As you will find if you support their user forums, where they exist, which isn't guaranteed as most makes are even worse than Netgear on that front.

Message 4 of 5

Re: You tech support SUCKS


@Timmmmmmn wrote:

 

i spent over an hour on the phone with three people and still did get registered but was I was unable to change the Network name after being sent to three websites. 

 


That doesn't make sense, perhaps whoever you talked to could not understand what you were trying to tell them.

 

If you called a telephone number that you found with a web search IT WASN'T NETGEAR. There are too many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.

 

There is no phone support for Netgear. You do it via the support portal:

 

Contact Us | Support | NETGEAR

 

First you have to register your device to confirm that it is eligible for the 90-days free support. Start here:

 

MyNETGEAR | Product Registration

 

Start a case and, with luck, they will contact you.

 

After 90 days, Netgear does not provide paid support. It farms that out to GearHead.

 

GearHead Support

 

Or you can try to sort it out here. That costs you nothing.

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