cannot connect to 168.192.1.1

> Model: R6400|AC1750 Smart WiFi Router

   Is that accurate?  R6400[v1] or R6400v2?  Look for "Model" on the
product label.  Connected to what?

> My local tech thinks Dell is prohibiting me [...]

   Why?  Why would "Dell" care?  How?  How could "Dell" be "prohibiting"
you from doing anything?  Time to look for a smarter "local tech"?

> Suggestions appreciated.

   "prohibiting me" is not a useful problem description.  It does not
say what you did.  It does not say what happened when you did it.  As
usual, showing actual actions (commands) with their actual results
(error messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

   A clear description of what _does_ happen would be more useful
than a vague description of what does _not_ happen.

   What's the IP address of your (Dell?) computer?  Which is connected
to what, how?

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual (at least).  Read.
Beyond the basic set-up instructions, look for the LED descriptions and
"Troubleshoot".

> cannot connect to 168.192.1.1

   Regarding "cannot", see "not a useful problem description [...]",
above.  Presumably "168.192.1.1" was an error?

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dwagner77 wrote:

My local tech thinks Dell is prohibiting me from connecting to 192.168.1.1.

 

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Who told you that? That's a local address on your own network. It is supposed to be the way into the graphical user interface (GUI) of your R6400. Dell has no way of controlling it.

What messages do you see when you try to connect?

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dwagner77 wrote:

I'm trying to see if there is a firmware update available.

 

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Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

That page will also have any software, firmware and drivers for your device, if they exist.

The try this:

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support