NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

casma164's avatar
casma164
Initiate
May 01, 2022

MS60 satelite dead?

Satellite is plugged into an outlet.  No light.  Pressed the reset for 10+ seconds, no change.   Nighthawk app shows it on the network map, but with a red indicating light and under devices, shows its offline.

 

Anything I should try before submitting a hardware warranty claim?

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 01, 2022

    Try using a power supply from a different satellite or even the router to see if its a power supply issue

    • casma164's avatar
      casma164
      Initiate
      May 02, 2022

      Yeah, its the power supply.  Swapped it with the working one and updated the satellite firmware.

       

       Thanks for the help.

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 02, 2022

        Did updating and swapping back have it working? 

        Not sure what netgear's warranty is on power supplies. 

        Are you still within warranty? You could check with them if its not.