AC1900 Nighthawk- Ethernet Ports not working

[mikejbennett80]

Wifi works great but when I connect to desktop via Ethernet port 1-4 there is no connection. No lights on the AC1900 or at the port plug in. 

Any suggestions? Already did a factory reset. 

Thank you for your help in advance! 

Mike

[JamesGL · Accepted solution]

Hi mikejbennett80,

Try to connect a different device to the router.

Use a different ethernet cable.

[michaelkenward]

Sounds dead. Is this a new box?

By the way, AC1900 is not a Netgear model number, just a wifi speed indicator.

[JamesGL · Accepted solution]

Hi mikejbennett80,

Try to connect a different device to the router.

Use a different ethernet cable.

[JamesGL]

Hi mikejbennett80,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.