This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I am unable to access the admin login page via gateway IP or routerlogin.net/.com. I am connected through Ethernet and whenever I try to access the admin login page to change router settings, it give an error saying that the device has been blocked by access control. I have tried factory resetting the router several times with no luck. I have also tried connecting to the WiFi and accessing the router with the Netgear Genie app using the default admin/password, but it just times out. I noticed that even after the factory reset, the gateway IP is 192.169.1.1 instead of the default 192.168.1.1.
> [...] I have tried factory resetting the router several times with no > luck. [...]
Following the instructions in the User Manual?
> [...] even after the factory reset, the gateway IP is 192.169.1.1 > instead of the default 192.168.1.1.
Try the reset and reconfiguration with nothing connected to the router's WAN/Internet port. A proper "factory" reset should restore the expected default LAN IP address, but if the WAN/Internet port is connected to something on the same subnet, then many things are possible. (But I still wouldn't expect "192.169.x.y".)
I'd also forget the Genie app, and stick to the (simple) web-browser interface with a wired connection.
What are you connecting to the router? Some Windows system? Something else?
I also forgot to mention that, while I can connect to the router using Ethernet/wifi, about half the time I cannot even get the device blocked error (the page just times out) and any ping requests to the router time out as well.
> [...] I have tried factory resetting the router several times with no > luck. [...]
Following the instructions in the User Manual?
> [...] even after the factory reset, the gateway IP is 192.169.1.1 > instead of the default 192.168.1.1.
Try the reset and reconfiguration with nothing connected to the router's WAN/Internet port. A proper "factory" reset should restore the expected default LAN IP address, but if the WAN/Internet port is connected to something on the same subnet, then many things are possible. (But I still wouldn't expect "192.169.x.y".)
I'd also forget the Genie app, and stick to the (simple) web-browser interface with a wired connection.
What are you connecting to the router? Some Windows system? Something else?
Thanks, disconnectin all of the ethernet cables from the router while resetting it fixed the problem. I guess it was having issues resetting its gateway IP with devices connected.
