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RTaylor's avatar
RTaylor
Aspirant
Dec 21, 2020

Looses configuration after power outage - Router Resets

Every time I loose power the router resets. 

 

Add to that, I can't open a ticket as their system seem to indicate I have no registered products. Right, that's not what my product registration confirmation email indicates. 

 

- Firmware is up to date.

- Router is pulled into a UPS. UPS uptime is 2 hours.

- House has a surge protector at the electric meter.

6 Replies

    • RTaylor's avatar
      RTaylor
      Aspirant
      Dec 21, 2020

      The router is running  Firmware Version - V1.4.1.64_1.3.25

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 21, 2020

        You can play around with firmware versions but AVOID version 1.4.1.50. For some reason it locks the firmware to that version if you install it. 

        What I'd try doing? Reinstall the current version over a hardwired connection. Do a factory reset and a clean install (don't use a backup configuration). Try this first. If it doesn't work, then I'd try the .62 version. Again, DO NOT install the .50 version.