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Nighthawk R7000 needs frequent reboots

stevieflower
Tutor

Nighthawk R7000 needs frequent reboots

My Nighthawk R7000 -AC1900 router needs to be frequently rebooted.  This just started about 2 weeks ago.  It was working perfectly. We bought it less than 6 months ago. It might connect to the interet for a few days and then all the sudden stop.  I have COX internet and have a ARRIS Surfboard modem and have a MAC.  As far as I know nothing has changed in these 2 weeks to cause the need for frequent rebooting.  I

 

I am wondering if there was a firmware update in the last 2 weeks that started this problem.  Is there a way to see a log of when my firmware was last updated. I have also read about the Tomato Firmware. 

 

Does anyone have any advice on what steps I should take to figure out this problem?

Thanks!

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 56
plemans
Guru

Re: Nighthawk R7000 needs frequent reboots

Which version of the firmware are you on? 

Which modem model is it? 

You put that you need to reboot it but not specifically why. Just that the internet isn't working. Is it connected to wifi but giving you "internet not available" or what exactly is happening? 

We just need to figure out if it truly is a router issue or a modem issue. 

I've had an arris modem or 2 that would get hot and need the modem and router rebooted to function. Once we isolate the problem, then we can work on steps to fix it. 

 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 2 of 56
stevieflower
Tutor

Re: Nighthawk R7000 needs frequent reboots

Here are the extra details I left out in my last message

The firmware I am using is V1.0.9.88_10.2.88

I am needing to reboot because I am loosing my WIFI signal.  It usually starts out with my phone or computer asking me to enter to enter my wifi password and then it tells me it is wrong. Or it might ask me to select the wifi and both of my signals appear on the list of available wifis (2.4Ghz and the 5Ghz) but then it won't connect.  I have been able to reconnect once I reboot the router, so I am pretty sure it isn't the modem.  I did once try to only reboot the modem and that did not work I had to reboot the router.

The modem is Arris Surfboard Model - SB6183

 

Hopefully, I got everything answered now.

 

Model: R7000|AC1900 Smart WIFI Router
Message 3 of 56
plemans
Guru

Re: Nighthawk R7000 needs frequent reboots

Sadly, I'd start with the firmware. If you search the forums, the R7000 has had quite a few firmware issues. Even worse on the .88 version because of the rollout of Armor.

I'd try downgrading the firmware to the .42 version over a hardwired connection, factory resetting the R7000, and then doing a manual setup (not from a backup configuration). 

This tends to have the best results with the R7000. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 4 of 56
labatt
Prodigy

Re: Nighthawk R7000 needs frequent reboots


@plemans wrote:

Sadly, I'd start with the firmware.


Totally agree. Netgear has taken a really great performing router and turned it in to garbage with their firmware updates. I bought one back when they came out and after the usual new product issues just ran. Was a put on shelf and forget. Now folks are rebooting them just to keep things working. I, personally would not own a router that I could not put on shelf and forget. 

Modem CM2050V
Message 5 of 56

Re: Nighthawk R7000 needs frequent reboots

I would upgrade to the r7450 I only had it freeze once and after just that one reboot it hasn't done it since.
Network products owned WNDR3300 WN3000RPV3 R7450 Dell R610 server A7000
Message 6 of 56
plemans
Guru

Re: Nighthawk R7000 needs frequent reboots


@Computersystoms wrote:
I would upgrade to the r7450 I only had it freeze once and after just that one reboot it hasn't done it since.

The R7000, when its running decent firmware (big when), is a very capable router and will suit most situations. the R7450 runs a mediatek processor versus the R7000 is a broadcom. Its does rate a higher wireless speed but thats because its a 4x4 antenna setup versus the R7000 is a 3x3. Most wireless devices are 1x1 or 2x2 antenna arrangements. occassionally you find a 3x3. so you're not going to see a whole lot of overall wireless improvment. Mainly stability. But again, stick the R7000 on the .42 firmware, start with it factory fresh with a manual install, and its pretty stable. Just disable the auto updates. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 7 of 56
PatrickPringle
Initiate

Re: Nighthawk R7000 needs frequent reboots

I have had a similar problem of needing frequent reseting with the C7000 v2 Netgear router. I posted on this just a minute ago, but thought I'd reply here once I noticed this very similar issue happening on an R7000.

I would appreciate any advice.

Thank you

Patrick Pringle

Message 8 of 56
fmalloy
Luminary

Re: Nighthawk R7000 needs frequent reboots

For what it's worth, V1.0.11.100_10.2.100 was released in April. For some reason, the router doesn't detect it when you check for an update on the router (it says no new updates), but if you navigate to the Support page, you can manually download it and update it from the downloaded file.

 

I've just updated about an hour ago. We'll see if it's any good...

Model: R7000|AC1900 Smart WIFI Router
Message 9 of 56
stevieflower
Tutor

Re: Nighthawk R7000 needs frequent reboots

I do believe I solved my problem. What I did was I rolled back the firmware to the version that ends in .44 I found the firmware on the Netgear websites and followed the directions I found online. I haven’t had a problem in 2 1/2 months. Good luck- I hope it helps
Message 10 of 56
onimic70
Tutor

Re: Nighthawk R7000 needs frequent reboots

There is no firmware ending in .44 


@stevieflower wrote:
I do believe I solved my problem. What I did was I rolled back the firmware to the version that ends in .44 I found the firmware on the Netgear websites and followed the directions I found online. I haven’t had a problem in 2 1/2 months. Good luck- I hope it helps

 

Message 11 of 56
spcrick
Apprentice

Re: Nighthawk R7000 needs frequent reboots

I think he meant fw .42. Ive upgraded every fw past that but reverting back to .42 in the end. I just upgraded to 11.104 hotfix and it seems to be working much better than anything past .42. So far no issues for past 12 hrs and everything is stable! Hopefully this is the fw that everyone can be happy with (fingers crossed)
Message 12 of 56
KAPRE
Aspirant

Re: Nighthawk R7000 needs frequent reboots

I also had this problem wherein I would get the small explamation point beside my wifi icon on my phone. It was really such an issue as I could not even connect to the network to remotely reset the router. I had to walk over to a different room and restart manually. I tried getting a cooling fan, which did not work. I tried changing to a different outlet thinking it was a power issue. We had to restart the router almost every 3 hours since we kept on getting disconnected. I tried updating my Firmware manually (since for some reason it doesn't show that there's an update on the admin interface) to 11.104-hotfix, but this didn't help either.

 

I can confirm that rolling back the Firmware to 1.09.42 has fixed the problem and I have not encountered any issues after doing this.

This router is a solid router. I have had it for almost 6 years, but the new Firmware updates just nuked its performance. Better to stick with something that works. The old firmware works fine. I just stick the router in a shelf and forget.

 

Thank you for the suggestion. This really was a great solution.

Model: R7000|AC1900 Smart WIFI Router
Message 13 of 56
mnijskens
Star

Re: Nighthawk R7000 needs frequent reboots

Hi 

And did this update solved the update issue ?

 

Thanks

Marcel Nijskens

 

R7000

Windows 10 

firmware V1.0.9.88_10.2.88

 

Model: R7000|AC1900 Smart WIFI Router
Message 14 of 56
mnijskens
Star

Re: Nighthawk R7000 needs frequent reboots

Hmm 

tried reverting to the .42 firm ware but then my speed dramaticly slows from 250 Mb to 90Mb,,,

pff time for another router of maybe wifi access points 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 15 of 56
bcjacobson
Tutor

Re: Nighthawk R7000 needs frequent reboots

I have a newer router also and this just started happening a few days ago.  I have to reboot my router every morning now.  I have read all the posts here and maybe give the suggestions a try... or just wait until they release a new version that may fix it.

Message 16 of 56
onimic70
Tutor

Re: Nighthawk R7000 needs frequent reboots

Roll back the firmware to this version - V1.0.9.42_10.2.44

Once I did that I haven't had an issue. Sucks as there are probably security holes as this is an older firmware.

 

Here's what I that fixed my issue.

 

1.) Downloaded the firmware and had it saved on my desktop so I did the firmware push via a network cable vs. wireless.

2.) Factory reset the router to wipe all settings out.

3.) Once logged into the newly reset router, did the manual firmware update that I downloaded above.

4.) Router rebooted.

5.) Setup my wifi network and anything else( I have a NAS and some remote stuff that I had to redo) and then went and added all my devices to the WIFI and all has been good since. (Did this over the summer so its been over 6 months solid).

 

Good luck and Netgear sucks for not doing something better to resolve this issue...

Message 17 of 56
DrWobie
Initiate

Re: Nighthawk R7000 needs frequent reboots

Same modem, same router, same problem. Have had to restart my router several times today. 

When I do not have Internet access, restarting the modem does not help, but restarting the router does.

 Looking for a solution. (Wasted all day on this!)

Message 18 of 56
mnijskens
Star

Re: Nighthawk R7000 needs frequent reboots

today same issue again .. Maybe this will help https://twitter.com/mnijskens/status/1359209920290242560

 what should be a better option Buy TPlink mesh set !!

Get rid of the #!$@@% Netgear router. They probrably do that on purpose so you have to buy new stuff !!

 

 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 19 of 56
MrMez
Aspirant

Re: Nighthawk R7000 needs frequent reboots

I know it's a n old thread, but I have tried everything.  Turned out to be a faulty network cable

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 20 of 56
mnijskens
Star

Re: Nighthawk R7000 needs frequent reboots

i'm using a brandnew CAT5 cable ! 

It  used to work perfect and it didn't after firmware updates ... tried a lot of version .. it is costing me too much time !!

 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 21 of 56
mnijskens
Star

Re: Nighthawk R7000 needs frequent reboots

 

checked my version again V1.0.11.110_10.2.100  no autoupdate available says the router 

But when I look on this page : https://www.netgear.com/support/product/r7000.aspx

 

I see that 18/1/2021 there was a new verions !!! 1.0.11.116  

So going to try this ! althouhg the notes do not give me too much hope

 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 22 of 56
onimic70
Tutor

Re: Nighthawk R7000 needs frequent reboots

I am still on the older firmware that I rolled back to since Summer and we have 5 people on all day every day for work/school and it hasn't rebooted on its own since summer 2020. Keep us posted after a couple weeks to see what your results are. 

 

GOOD LUCK!

Message 23 of 56
mnijskens
Star

Re: Nighthawk R7000 needs frequent reboots

issue is not that it reboots on it own, issue is that speed is dropping to 1/4  of the incoming speed (250Mbps). When rebooted the speed is 250Mbps again 

Message 24 of 56
onimic70
Tutor

Re: Nighthawk R7000 needs frequent reboots

Well this thread is for Reboots Frequently not speed drop so you should have that in another thread! 


@mnijskens wrote:

issue is not that it reboots on it own, issue is that speed is dropping to 1/4  of the incoming speed (250Mbps). When rebooted the speed is 250Mbps again 


 

Message 25 of 56
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