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ratwagon-502's avatar
Oct 16, 2021
Solved

Nighthawk R700P Will Not Download Apps To My Android Moto Z4

My Nighthawk Router Model # R7000P Downloads Comcast Internet and TV Streaming and Connects to My Printer and my Android Motorola Phone Moto Z4 with no problems. My Download speeds thru comcast are ..Down...120 Megs..and Up about 6 megs. 

 

When I try to update apps from the play Store to my Moto Cell it will not download on WiFi. I have been at a friends house who also has Comcast and have had no problems using his router on WiFi to download apps from the Play Store. So it looks like it's my Nighthawk R700P. I have done an update about a month ago when promted on the Router Home screen. 

 

I am not an expert here but the only way I can Update apps is by turning WiFi OFF on the Cell and use 4LTE data. 

In searching the web I see that I might need some kind of reset. However....when I try to loginto the router It won't let me in. It tells me "user is ADMIN" and the  Password is "PASSWORD".

 

But after typing that in...I get incorrect log in???

 

Any help is appricated ..

Thanks: Mark


  • plemans wrote:

    How do I set up an IPv6 Internet connection on my Nighthawk router? | Answer | NETGEAR Support

     

    "Try using a different dns provider like google at 8.8.8.8 or 8.8.4.4

    or cloudfare at 1.1.1.1"

     

    Thanks for your help. I appreciate all the time you have given me. But at this point I have had it. This is the 2nd Nighthawk same model I have had that has given me a PITA.  The first one locked up after clicking on the factory update link in the router view. After calling support which was in another country I came away after 1.5 hours with a dead router.  Now out of no where this one decides to not donload apps from the play store thru WiFi. It was fine for a year but now is causing me to hunt remidies on the web and sign into forums like this one which are helpful but time consuming.

     

    So, I just went out and bought a New Sony Router with phone support in the USA. Should be here tomorrow. I also have a another  Netgear Router AC2300 (R7000P) in the box. I'll blow that out cheap 

     

    Again Thanks For Your Help....It's time to move on with my life and get off the keyboard.

    Regards: Mark..(Ratwagon-65)


     

10 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    The default login is admin and default password is password. all lower case. 

    But netgear requires you change them when you first setup a device. 

    so you probably changed them. 

     

    What modem/gateway is the r7000P connected to? 

    What firmware version are you on? 

    Are all devices having issues or jus tthe moto Z?

    • ratwagon-502's avatar
      ratwagon-502
      Guide

      Thanks for the reply Plemans,

       

      No I did not change the original settings...admin...password  Etc. pretty sure i did lower case when entering the User and PW. So that's on me as this stuff is not my forta. Thank goodness there are smart people like you to help. 

       

      "What modem/gateway is the r7000P connected to?" .......

      It is a Surfboard... #SB6190 Brand is "Arris"

       

      "What firmware version are you on?"

      Just went out to netgear and checked.My R7000P has the Latest Firmware as per Netgear Computer Check. It Is FIrm V

      V1.3.2.134

       

      "Are all devices having issues or jus tthe moto Z?"

       

      Just The Moto Z..everything else is fine... Got me confused????

       

      Also..Managed to log into the router settings...found my correct PW.

       

      Thanks Again for the Help.

      Mark

      • plemans's avatar
        plemans
        Guru - Experienced User

        Are you using armor? or parental controls? 

        Using a different DNS provider? 

        do you have IPv6 enabled/disabled?