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Nighthawk X6 R8000 dropping internet
Good morning,
BACKGROUND - We have had this router and it has been outstanding for over 2 years - hasn't missed a beat. I have very little technical knowledge when it comes to these things, (just a mum with teens and Netflix :)) and I don't think I have ever done an update or anything like that. (should I? - How do I?)
ISSUE - In the past few weeks, we loose internet. If I turn off the Nighthawk and leave for a minute, turn it back on everything comes back online. I have checked the NBN when this happens and all is fine. Any suggestions or do I need a new router?
Thank you so much in advance for any help.
Greetings Australia,
1.0.4.18 is the latest FW available for your model. It was released in May of this year. When did it get upgraded?
I do not believe automatic update for this model was introduced until this FW version. If the router has not been reset since this upgrade, I would start with that. This will reset the router to defaults, keeping FW 1.0.4.18 installed. You wlll need to rename your wireless broadcasts and enter your passwords again.
Reset procedure
Advanced tab > Administration > Back Up Settings > [Erase] button
Note: If you have any special settings, port forwarding, static IPs etc, you can copy these down before performing the reset.
19 Replies
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.It might also help if you told people what the modem is in front of this router. The model number could be useful.
Thank you so much for replying Michael.
I googled how to find the firmware version and enter http://192.168.100.1. from the netgear support page, but it couldn't load. Internet was working at the time. Any suggestions?
In relation to the modem, we are (in Australia) on NBN and don't need/have a modem - or it is the modem?? - I just plug the nighthawk straight into the NBN box on my wall.
I do have a little 'NetComm Wireless N600 Dual Bank WiFie modem/router with voice' coming out of the nighthawk for the phone line. But the Nighthawk definately is plugged straight into the NBN on the wall.
I'm sorry to be so 'uninformed' ... if it is too hard to help, I can get someone out to check. I just feel like I probably need to 'update' or something. The frustrating thing is it works fine for most of the week, and then we can lose internet 3 times in 24 hours!
Thanks again for your time. I truly appreciate it.
Oh wait!! I logged in and found it.
Firmware version is V1.0.4.18_10.1.49
(told you I have no knowledge of these things)
