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Forum Discussion

Jacklufc's avatar
Jacklufc
Aspirant
Nov 13, 2020

Nighthawk x6 ac2200 connection issue

I have setup an x6 tri-band WiFi mesh extender and it seems to be working on my mobile device. However, my wife’s mobile is now only connecting intermittently, and when she ‘forgets the network’ and then reconnects; she is frequently told the password is wrong (even when we share the password from my iPhone, which is connected).
Any help with this would be appreciated, I won’t get it. The firmware is up to date.
Troubleshooting

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 13, 2020

    When you sit it up, did you install it using wps or using the installation wizard? 

    What firmware is on the extender? 

    what router are you connecting it to? 

    • Jacklufc's avatar
      Jacklufc
      Aspirant
      Nov 15, 2020
      Hi, I used the installation wizard.
      Firmware is V1.0.0.210
      I’m using a BT SmartHub 2
      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 15, 2020

        try reinstalling version 1.0.0.206 of the firmware. factory reset the extender and do a clean install on it. disable its autoupdate for now. It seems like some are having issues with the .210 version.