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Forum Discussion

jeter's avatar
jeter
Initiate
Mar 17, 2021

No-IP DDNS support 30 day expiration

Recently no-ip decided to unilaterally change subscription types for Netgear customers to their most basic subscription model that expires after 30 days and requires monthly renewal confirmations.

 

Netgear please fix this and make this DDNS config permanent again. One of the reason I picked this Netgear device was because of the DDNS feature and that is now broken.

How you service this should not be my problem. If Netgear decides to work with a partner, that's all fine. But at least make sure that the terms are respected.

 

Thanks

 

3 Replies

    • jeter's avatar
      jeter
      Initiate
      Mar 18, 2021

      And the response of No-IP customer support is just brilliant, see below.

       

      So again, NETGEAR, please fix this story.

       

       

       

      We completely understand where you are coming from. As a small business, we can't support the large number of Netgear users under the existing arrangement that No-IP had with Netgear. It was simply not possible for us to bear the entire costs of offering the service for free and without an upgrade path at such a large scale. I'm sorry you are frustrated, but to continue offering our services, we had to search for an alternative agreement with Netgear. This is the solution that Netgear decided to pursue.

      Regards,

      Jason Puccinelli
      Customer Success Manager

       

       

       

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Mar 18, 2021

        Interesting reply from No-IP. Thanks for passing it on.

         

        Part of Netgear's relentless pursuit of the "rentware" model. You don't buy hardware, you just get something that lets them sell you Circle, Armor and other fee paying "extras".