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Blueice9's avatar
Jun 30, 2022
Solved

R7800 Router Access Control Enabled Causes Phone Blocked from Wifi

Enabling Access Control actually disabling my Samsung phone from accessing the Wifi. I am forced to turn Access Control off right now in order to use the house Wifi. This was NOT a problem before. Just upgraded to the latest firmware version v1.0.2.90 today which made no differences. What are the options in fixing this issue? Thanks in advance.

  • Okay, Here is the solutions summary:

    1. I did a factory reset first, then enabling Access Control, my phone no longer was blocked at this point. Whoohoo! But, I still could not find my phone MAC listed in the ADMIN access control panel. Here is why in #2.

     

    2. The reason is that after some phone software updates, the Phone MAC mode was being switched to Randomized MAC, which changes at times. Thus, after enabling Netgear Access Control, block all new devices, my phone has the random MAC is being treated as a New device, which is blocked per design. ;-).

     

    Thanks, plemans !

     

     

     

     

     

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    anytime theres an issue after a firmware upgrade, one of the first things recommended is a factory reset and then new setup (not from a backup). Have you tried that?

      • Blueice9's avatar
        Blueice9
        Tutor

        Okay, Here is the solutions summary:

        1. I did a factory reset first, then enabling Access Control, my phone no longer was blocked at this point. Whoohoo! But, I still could not find my phone MAC listed in the ADMIN access control panel. Here is why in #2.

         

        2. The reason is that after some phone software updates, the Phone MAC mode was being switched to Randomized MAC, which changes at times. Thus, after enabling Netgear Access Control, block all new devices, my phone has the random MAC is being treated as a New device, which is blocked per design. ;-).

         

        Thanks, plemans !