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Forum Discussion

George2020's avatar
Nov 10, 2020
Solved

R8000p issues

I purchased this router 4 months ago and it recently started having an issue with this unit dropping signal, every time this happens it has to be unplugged and plugged back in. I have noticed this is an ongoing issue with netgear . Anyone have any recommendations on how to fix this issue?
  • plemans's avatar
    plemans
    Nov 18, 2020

    If you're within your warranty, I'd start the rma process with it. 

    click "mynetgear" at the top. register an account and the device. from there you can start the rma process. 

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Is it only wireless dropping? 

    If only wireless, its it 2.4ghz, 5ghz? 

    What firmware is on it? 

    • George2020's avatar
      George2020
      Tutor
      No the router just stops all internet services and anything hardwired or wireless stops working. I call my ISP and was assured nothing was wrong On their end. Currently running Version 1.4.1.50
    • George2020's avatar
      George2020
      Tutor

      I have now factory reset my device 3 different times and tried to install the firmware update 3 different ways and still wont allow me to update, i am also having an issue now with my wifi signals not putting out any internet, but all hardwired devices are working great.   SOMEONE PLEASE HELP ME

      • plemans's avatar
        plemans
        Guru - Experienced User

        If you're within your warranty, I'd start the rma process with it. 

        click "mynetgear" at the top. register an account and the device. from there you can start the rma process.