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roger567's avatar
roger567
Tutor
Dec 21, 2020

R8500 fails to connect

For some months now, the router fails to connect to websites and displays messages like "Hmmm… can't reach this page  www.website.com took too long to respond".

Usually if I click refresh the website appears, but this happens on all websites, including those like google.com and bbc.co.uk that are quite fast to respond.

This happens on multiple computers (all Windows) on the network.

If I reboot the router, websites load normally for some hours or a day or so, but I have taken to rebooting daily at least.

 

I have tried

1. a range of different DNS addresses, including those from my ISP, from Google like 8.8.8.8. That doesn't seem to make a difference.

2. changing the Internet connection setting (currently 6to4 Tunnel)

3. reinstalling the router firmware

4. fixed IP and DHCP addresses

 

My ISP says it is nothing to do with them (predictably), but friends on the same ISP and using the same DNS servers are not having this problem.

 

Most features like QoS and NAT filtering are disabled.

 

The only thing I have found that affects it is rebooting the router.

 

Any idea what else I can try?

Thanks

 

9 Replies

    • roger567's avatar
      roger567
      Tutor
      Dec 21, 2020

      The R8500 connects via ethernet to the ISP's router (called a Centro Business 2), which is in PPPoE passthrough mode.

      The ISP's router connects directly to the fibre optic cable that goes to the outside world.

       

      The R8500 handles the internet connection (user ID, password etc.).

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 21, 2020

        the centro might be in passthrough mode but I've seen that mode not function properly before. 

        have you tried running it in router mode and putting the R8500 in access point mode?