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Forum Discussion
Rocket internet speed, wifi sucks
So all of a sudden, my wifi speed is down to slower than a crawl 20-30 mps. My wired speed on my Mac is thru the roof as it always has been, but I'm trying to stream (anything) on my smart TVs and all I get is 20-30 seconds then a "Loading" still picture for 20-30 minutes. My equipment hasnt really changed nor has my various smart TVs and/or smart devices.
So not one of my smart TVs seem to be able to stream anything including YouTubeTV which is my provider. But Prime, Netflix, YouTube videos.. all stop dead and say theres a problem or just a frozenscreen saying loading. Should I do a factory reset and start from scratch?
Mike
5 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the distance between the router and the TV?
Ensure the TVs system is up dated as well.
Is Smart Connect enabled on the router?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Hi Fury...
What Firmware version is currently loaded?
So I got fed up (I'm a grumpy old senior LOL) and did a factory reset. After I did the reset, I was asked if I wanted to update the firmware and I said YES... so thats done. I wasn't sure how to force the router to tell me its firmware version but I eventually found it was V.1.0.2.84.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Its an ARRis SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, and my provider is Xfinity/Comcast.
What is the distance between the router and the TV?
The Kitchen TV (Samsung Smart TV) is about 25 feet from the router.
Ensure the TVs system is up dated as well.
This I'd have to check on to see whether this TV self-updates or whether its even capable of updating.
Is Smart Connect enabled on the router?
I did not select it to be enabled... should I ?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
This I havent been able to figure out, can I do that on the Nighthawk App? Or do I need to do the login on a browser?
Any Wifi Neighbors near by? If so, how many?Yes... when I look on my phone for networks I see a couple of neighbors, One I know is across the street, but houses here are on 1/3rd to 1/2 acre lots so I don't think thats problematic is it?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
I can't find anything called Beamforming on the login browser.
Thanks for taking the time to respond. I'm 78 and not terribly tech-oriented but I learned to follow instructions pretty well in the military! So go easy on me LOL... simple laymans language that I can follow.
Mike
Mike-Mass wrote:
Hi Fury...
What Firmware version is currently loaded?
So I got fed up (I'm a grumpy old senior LOL) and did a factory reset. After I did the reset, I was asked if I wanted to update the firmware and I said YES... so thats done. I wasn't sure how to force the router to tell me its firmware version but I eventually found it was V.1.0.2.84.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Its an ARRis SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, and my provider is Xfinity/Comcast.
What is the distance between the router and the TV?
The Kitchen TV (Samsung Smart TV) is about 25 feet from the router.
Ensure the TVs system is up dated as well.
This I'd have to check on to see whether this TV self-updates or whether its even capable of updating.
Is Smart Connect enabled on the router?
I did not select it to be enabled... should I ?
Can try this. If it's not enabled, it the TV connected to the 2.4 or 5Ghz SSID radio?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
This I havent been able to figure out, can I do that on the Nighthawk App? Or do I need to do the login on a browser?
Need to log into the routers web page using a PC and web browser to change this.
Any Wifi Neighbors near by? If so, how many?Yes... when I look on my phone for networks I see a couple of neighbors, One I know is across the street, but houses here are on 1/3rd to 1/2 acre lots so I don't think thats problematic is it?
Should be ok then. Just as long as the router is not using same channels as your nieghbors.
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
I can't find anything called Beamforming on the login browser.
Ok.
Thanks for taking the time to respond. I'm 78 and not terribly tech-oriented but I learned to follow instructions pretty well in the military! So go easy on me LOL... simple laymans language that I can follow.
Your doing great.
