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llmatt123's avatar
Sep 19, 2019
Solved

Update download is a disc image file. Don't have that capability on my computer.

  • IT WORKED!!

    Thank you all so very much for your patience and support in helping this old man.  I finally got what you were all telling me to do but could not understand and make work.  Every one of you who contributed to this post have my deepest appreciation. 

24 Replies

  • > Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router

     

       R7500 or R7500v2?  Look at the product label.  Current firmware
    version?

     

    > Update download is a disc image file. [...]

     

       No, it's not.

     

    > [...] Don't have that capability on my computer.

     

       Which "that capability"?  What is your "my computer"?  Are you doing
    some (secret) thing which gives you some (secret) error message?

     

       If your problem report were any more terse, then it might be
    _entirely_ useless.


       "Don't have that capability" is not a useful problem description.  It
    does not say what you did.  It does not say what happened when you did
    it.  As usual, showing actual actions (commands) with their actual
    results (error messages, LED indicators, ...) can be more helpful than
    vague descriptions or interpretations.

     

       What, exactly, are you trying to do?  Load some firmware image into
    your router somehow?

     

       The firmware image file for an R7500[v2] router has a file type of
    ".img", but it's not a "disc image" file; it's a firmware image file,
    and the (unspecified) operating system of your (unspecified) "my
    computer" does not recognize its contents when it tries to do whatever
    it might normally do with a file typed as ".img", if you ask that OS to
    "open" that file.

     

       Fortunately, your (unspecified) "my computer" does not need to know
    anything about this kind of ".img" file for you to load it into your
    router.  In general:


       Visit http://netgear.com/support , put in your (actual) model number,
    and look for Downloads.  (For older versions, under Firmware and
    Software Downloads, look for "View Previous Versions".)  Find the
    kit(s).  Download the kit(s) you want.  Read the "Release Notes" file
    for instructions.

     

       Recently, Netgear has stopped including actual instructions in its
    firmware "Release Notes" files, so all you may see there is a hint like:

     

          To update your router's firmware, follow the instructions in your
          router's user manual.

     

       In that case, visit http://netgear.com/support , put in your (actual)
    model number, and look for Documentation.  Get the User Manual.  Look
    for "firmware" and/or "update" for the details.  (Which would have been
    a good first step, in any case.)

    • llmatt123's avatar
      llmatt123
      Tutor

      Sorry to be so computer illiterate and leave an such a vague message.

      My problem is the update file is V1.0.0.130.zip.  When I click on it, it puts the zip file in my downloads as a disc image file.  When I get to step 8, routerlogin.net says "please assign the correct file.  The file format is *.img.

      My problem is I don't know how to get the zip file into an .img format so it will accept it.

      Thank you,

      Larry

      • yddtime's avatar
        yddtime
        Luminary

        Double click on your zip file to open it. You should see the *.img file now. Drag and drop the *.img file to another folder to save an unzipped copy. Upload the *.img file from the folder where you dragged/dropped it to.