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Forum Discussion
VPN disconnecting every ~5 minutes
I've been having VPN disconnects with the R7000P. Built-in macOS 12.1 L2TP VPN client to Cisco Meraki VPN gateway. Running firmware version V1.3.3.142_10.1.75 on the R7000P. Was running V1.3.1 something before that with the same problem. Switching out the router with an eero Pro gateway does not have the same issue. Comcast Xfinity Gigabit Cable Internet service is the connection.
5 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
Thank you for responding. The remote VPN router is a Cisco Meraki MX64 with the latest firmware.
I did NOT do a factory reset after the firmware upgrade. However I have many of these out there, and ALL of them disconnect after a short time (5+ minutes) when I connect through the Netgear R7000P, and do not when I connect through an eero Pro or UniFi USG Pro 4.
The previous firmware version had the same issue, and I DID do a factory reset with that one.
I have a dozen or so DHCP IP reservations that took quite a while to set, and not having them would disrupt things for a while.
Has such a thing solved this specific issue, or is that generally required/recommended when upgrading firmware? I guess I could backup the settings, reset to factory defaults, see if that fixes it, and if it doesn't, reload the settings file.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
