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Forum Discussion
Solved
WiFi printer problem
After setting up my new Netgrear R6700 Nighthawk AC1750 Smart Wifi router my HP Photosmart 7520 was printing wirelessly no problem like it always had before on the previous network. It worked fine for a couple weeks. I print wirelessly from my desktop 27inch iMac running OS 10.14.3. Then one day print dialogue says it can't find the printer. I downloaded the HP Easy start to try and update the drivers and the endless cycle frustration began. I would have to reset the printer to wireless factory defaults for the HP easy start program to find the printer. Then it would process through like it was configuring and installing only in the end to say there was an error and now it couldn't find the printer. I would then manually set up the HP printer to join the network on the Nighthawk router. But then going to print on my iMac the whole issue was still there. Just to print I have to actually join the printers wifi signal and disconnect from my router wifi and the internet. It sounds like a Mac related issue. I have searched these forums and the most common answer is uninstall the dirvers and reinstall the drivers. I did the uninstall but now I can't re-install because the HP updater will never get passed a certain point in the process. Let me know if you have any insight into solving this issue.
I resolved this myself. It was just a matter of going through several steps with HP. Here was the start of the solution. https://support.hp.com/us-en/document/c04618676 followed by doing this. https://support.hp.com/us-en/document/c06184808
5 Replies
It is hard to understand what is going on in the middle of that large slab of text. (The forum software is very good at removing paragraphs.) But it seems that you may need to talk to HP about any problems in getting its software set up on your computer.
When you do sort that out, one thing I would investigate is using that software to give the printer a fixed IP address. And then tell the R6700 to reserve that IP address for the printer.
Do that and the printer may not get lost in the wifi system.
I resolved this myself. It was just a matter of going through several steps with HP. Here was the start of the solution. https://support.hp.com/us-en/document/c04618676 followed by doing this. https://support.hp.com/us-en/document/c06184808
Thanks for that, very helpful. Not for the first time fixing problems with a wifi printer comes down to the printer maker.
It is all too easy to see the router as the source of the problem.
After all, the router just broadcasts wifi. It is then down to the printer to play ball. There isn't much that you can do on a router, beyond fixing it to a particular IP address, that affects what the printer gets up to.
I had a 7525 too. I had it 'drop off' the network for one of two PC's quite often. It also did rarely for the other. I'm on W10, but I was always able to solve it with the HP PRINT DOCTOR?
One thing I did find from an older HP310A from HP support was that setting a static IP Address tended to work better. It did for that printer, but not my 7525.
Basically I think it is HP's problem in the driver, I've got a new 7855 for about 6 months now and IT has never dropped off. Same router, same SSID connection, no problems.
I resolved this myself. It was just a matter of going through several steps with HP. Here was the start of the solution. https://support.hp.com/us-en/document/c04618676 followed by doing this. https://support.hp.com/us-en/document/c06184808
