i bought a nighthawk r7450 from walmart because my other wifi router from out internet service provider (spectrum) was fried by lightning this after noon ive done everything correct on setting it up but in the app it fails when checking cables ive tried 4-5 different cables and still nothing the internet light doesnt come on the wifi router and in the router settings internet is red and says not connected are there any solutions
Spectrum D3.1 eMTA is the modem yes it still works spent 30 minutes on the phone with my isp and they rebooted it multiple times the light come on but when i try connecting the new router the nighthawk to it my isp cannot see that its even connected to it
@alekr386 wrote: plugged laptop into modem and says no internet connection
To me this suggest two possibilities:
your modem is not connecting to the Internet
your laptop is refusing to use the Internet connection
Is the laptop message "no internet connection" or something more detailed. And where do you see it? Windows networking? A browser?
I ask because that isn't an error message I recognise and because Windows is known to refuse to access the Internet because it is "protecting" you from something it doesn't recognise.
You also said "the light come on", but most modems have several lights and they can show different colours. You need the one that tells you about the Internet on/off status, not the power status, for example.
the power light and the online light both come on solid blue and when i opened google chrome it pulled up the game for when youre offline but spectrum is sending me a new modem and router thanks for the help ill try the net gear router out on the new modem when it gets here
@alekr386 wrote: ....but spectrum is sending me a new modem and router
Probably a good move. Even if it survived the lightning strike, there's a chance that the modem suffered internal damage that will bring it to its knees eventually.
Depending on the modem/router they send, you may have to tweak it if you also want to use the Netgear router.
