reset remote

[OBoy]

Trying to reset router remotely.

I have password but when I enter admin and  the password it takes me to a screen asking for the router serial number not to a reset option.

I dont have the serial # at remote site to enter.

Help please.

[DarrenM]

Have you tried using the Nighthawk app?

https://kb.netgear.com/000058239/How-do-I-enable-or-disable-Anywhere-Access-on-my-router-using-the-N...

DarrenM

[OBoy]

when I use app on my phone on T-Mobil it says R7000 Disconnected and list serial #

[antinode]

> Trying to reset router remotely.

   "Trying" _how_, exactly?  Why?  Did it stop working properly?

> [...] when I enter admin and  the password it takes me to a screen
> asking for the router serial number not to a reset option.

   "enter admin and the password" into _what_?  What, exactly, are you
doing, from what, where, connected to what, how?

   Generally, these routers ask for a serial number as part of a
password-recovery scheme (which does not always work).  Which suggests
that you're providing a bad password.

> when I use app on my phone [...]

   Have you used "app" successfully before?

[OBoy]

Using Nighthawk app on phone was trying to access my R7000.

I am at a remote location on T-Mobil network not home wo-fi.

Says wifi not detected so I tap connect via anywhere access.

Header comes up says Your Product

below shows pic of router and a red dot next to R7000

Says Disconnected

and list serial # of unit

If I touch the red tot reply at bottom of phone screen says Device is Offline.

Can not do anything else.