reset remote

Question

Trying to reset router remotely.I have password but when I enter admin and&nbsp; the password it takes me to a screen asking for the router serial number not to a reset option.I dont have the serial # at remote site to enter.Help please.

DarrenM · Answer

Have you tried using the Nighthawk app?

&nbsp;

https://kb.netgear.com/000058239/How-do-I-enable-or-disable-Anywhere-Access-on-my-router-using-the-Nighthawk-app

&nbsp;

DarrenM

OBoy · Answer

when I use app on my phone on T-Mobil it says R7000 Disconnected and list serial #

antinode · Answer

&gt; Trying to reset router remotely.&nbsp;&nbsp;&nbsp; "Trying" _how_, exactly?&nbsp; Why?&nbsp; Did it stop working properly?&nbsp;&gt; [...] when I enter admin and&nbsp; the password it takes me to a screen&gt; asking for the router serial number not to a reset option.&nbsp;&nbsp;&nbsp; "enter admin and the password" into _what_?&nbsp; What, exactly, are youdoing, from what, where, connected to what, how?&nbsp;&nbsp;&nbsp; Generally, these routers ask for a serial number as part of apassword-recovery scheme (which does not always work).&nbsp; Which suggeststhat you're providing a bad password.&nbsp;&gt; when I use app on my phone [...]&nbsp;&nbsp;&nbsp; Have you used "app" successfully before?

OBoy · Answer

Using Nighthawk app on phone was trying to access my R7000.I am at a remote location on T-Mobil network not home wo-fi.&nbsp;Says wifi not detected so I tap connect via anywhere access.Header comes up says Your Productbelow shows pic of router and a red dot next to R7000Says Disconnectedand list serial # of unit&nbsp;If I touch the red tot reply at bottom of phone screen says Device is Offline.&nbsp;Can not do anything else.&nbsp;

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reset remote

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