AX3000 Model RAX40 will not connect to internet

[TravelGuy]

I just purchased an AX3000 Model Rax40 to replace an older working router. When I try to set it up in Nighthawk, I get an error when it checks for an internet connection. I confirmed that the Internet is DHCP.

I have removed all connections to the router, power cycled, and then power cycled the AX3000 with the same error no internet connection. I don't know how to check the firmware level. Nighthawk is v 2.33.0.3504

I put the old router back in service and have a good connection.

Suggestions please.

Thanks.

Bill

[TravelGuy · Accepted solution]

Problem solved the WPS button was depressed and stuck.

[plemans]

What modem/gateway are you connecting it to? 

What's the old router?

[TravelGuy]

The router is attached to a Spectrum Cable Company cable modem. The existing router is a Netgear AC1750

[plemans]

Neither of those are models. 

spectrum has a ton of different modem and modem/router combo devices. 

and AC1750 is a speed, not a model. 

Not trying to be sarcastic but when helping on a forum, specifics are key since we aren't there to see what you're doing or have. 

[TravelGuy]

The existing router is a Netgear R6400 and the modem does not have any model identified but there is a E31U2V1

[michaelkenward]

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@TravelGuy wrote:
.....the modem does not have any model identified but there is a E31U2V1

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Looks like modem only. That rules out several possible problems.

Your first message said that you tried to set up the new router with the Nighthawk app. That's supposed to be easy, but it doesn't give you as much control as you'd get with a manual installation.

How do I install my NETGEAR router using the router web interface? | Answer | NETGEAR Support

You also said earlier:

I get an error when it checks for an internet connection.  

What was that error?

[TravelGuy · Accepted solution]

Problem solved the WPS button was depressed and stuck.

[michaelkenward]

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@TravelGuy wrote:

Problem solved the WPS button was depressed and stuck.

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That's a new one, well spotted.

How the heck did you work that out?