Delete device in Orbi App?

[jkk4_1998]

On my Orbi RBK852, I can not figure out how to permanently delete a device in Device Manager in my Orbi App. I have the device turned off in DM, but no where do I see how to “delete” that device. Anyone have a clue how to get rid of this device?

[Christian_R]

Hi jkk4_1998,

May you refer to the article below on how to delete a device from the device manager:

https://kb.netgear.com/000062162/How-do-I-remove-a-device-from-the-Device-Manager-list-in-the-Orbi-a...

Christian 

[jkk4_1998]

Hi Christian, I wish it was so simple. There is NO option to “delete” in the device manager in the Orbi app. I currently have the device as “offline” but there is absolutely no “delete” option!

[Christian_R]

HI jkk4_1998,

May you provide us with the following info for us to check further:

Orbi Firmware Version:

Orbi App Version: (please also specify if it's iOS or Android)

Thanks,

Christian 

[jkk4_1998]

Hi Christian, running on iPhone iOS. 
app version is 2.8.2.0

firmware is v3.2.17.12

[Christian_R]

Hi jkk4_1998,

May you provide me with the following info as I'd like for our support team to reach out to look into this further.

Email:

Phone:

Preferred Contact Time: (including time zone)

Router Serial Number:

Thanks,

Christian 

[Woudlyricher]

I want delete
My
Account

[Woudlyricher]

I want to move devices in serial numbers please 🥺

[CrimpOn]

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@jkk4_1998 wrote:

Hi Christian, running on iPhone iOS. 
app version is 2.8.2.0

firmware is v3.2.17.12

---

It may be a problem with the iPhone app.  My Android Orbi app, clearly shows a "delete option" (see attached image)

"Device Manager" shows a bunch of devices which are not connected. When I press on one of them, a screen with detailis comes up and has a "Delete" option in RED LETTERS toward the bottom.

When @Christian_R asked how to contact you, I believe he intended that you send a private message by clicking on his screen name, which will bring up an option to send him a private message containing things that should not be posted on the public forum (such as "real name", telephone number, email,etc.)