RBR850- Orbi app shows no Internet connect but is working

[MadCircle421]

My Orbi app shows "Internet:Offline" yet every device connected to it, either wired or wifi, has Internet and is working fine. I can do speed tests while it says it's "offline" and I'm getting expected speeds. Also the satellite shows that it has Internet also, but my wife's cell will sometimes drop connection from it. Two issues but I think they are related. Is the app messed up, or is my router? No I haven't done a factory reset. I've done a reboot, from the app, I've power cycled everything in line(modem, router, satellite). I have deleted and reinstalled the app. I'm just confused at this point. Any insight would help.

[KevinLiT]

Hello MadCricle421,

Welcome to the NETGEAR Community!!

Please turn off your private IP address if you are using an iOS device. 

To turn off the Private IP address please follow the directions listed below:

Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"

Best,
Kevin
Community Team

[steve_k26]

What if the phone is android and the same problem occurs?

thank you,

Steve K.

[raven_au]

---

@steve_k26 wrote:

What if the phone is android and the same problem occurs?

Makes no difference, Android phones have the same functionality.

And my Android phone has "Phone MAC" set and yet in the Network Map

tile I still see the red Internet and red Router. Before going into the tab I

also see the App reporting "Offline" at the top right even though this is

simply not the case.

App Version: 2.18.1.2232

[philknow]

I have exactly the same problem and only after the latest Android app update. My IPad has no such issues so this would point to an Android app problem?

[FarmerBob1]

I know watcha mean.

[CrimpOn]

The Orbi 'app' appears to function entirely by making Simple Object Access Protocol (SOAP) calls to the router.  When the app displays information, that information came through those SOAP calls rather than from independent action on the part of the app.  When it is plain as day that the internet connection IS working the app simply doesn't know.  (It would seem to be almost trivial for the app to 'find out', but that's not the way it works.)  With one group busy altering the router firmware, another group (person?) maintaining the iOS version of the app, and another group maintaining the Android version of the app, there are some rather obvious opportunities for miscommunication.

Although people have asked Netgear for documentation explaining the SOAP calls, none has appeared. (Trade Secret?)

I just went to check the Android version and found:

• First, the app reported "All is good"
  • Internet connected
  • 3 Satellites connected
  • 37 Devices connected, and then...
• Oops. We cannot find your router.  and then....
• Please enter login information
  • Suggesting "admin" for user name (???)
  • Suggesting an email I have not used for YEARS
  • I put in the correct information
• Finally, "All is good."

Seems like every time the Android app updates (Google Play), it forgets my credentials, but shows status before actually checking anything.

[FarmerBob1]

What is the time span between "supposed delay"? Today I was getting updates to the app every 10-30 seconds.