Unable to connect to RBR50 (orbi) via either iOS or Android

[MHeston]

My network works great... But I can't use the app on either iOS or Android to connect to my router.

Both devices are connected to the WiFi network provided by orbi, but when I try to access the router via the app I just get

"issues connecting with "Kirkland-home-d5"

I've tried unplugging all the devices and powering them back up, same problem

Truthfully the problem started over 6 months ago after a Netgear update.  After that upgrade neither operating system will connect to the device.   I've just been too busy... until covid came along, to let it bug me too much.

Marv

[Christian_R]

Hello Marv, 

May you tell us what firmware version your router is on along with the current app version you're phones are on. 

Thanks,

Christian 

[MHeston]

The App is 2 4 25 962

The Orbi is 

Hardware Version RBR50
Firmware Version V2.3.5.30
GUI Language Version V1.0.0.360
Operation Mode AP

[Christian_R]

Hello MHeston, 

There currently is a new firmware version available for the RBR50. You may find the release notes to the new firmware linked below. After updating to the latest firmware version, I would recommend performing a factory reset and running through the setup assistant again. You may also want to try reinstalling the Orbi app on both your iOS and Android devices.

https://kb.netgear.com/000061838/RBR50-RBS50-Firmware-Version-2-5-1-16

Christian 

[blackSP]

I am running this version on my RB50 plus sattelite and I still cannot access the RB50 through the orbi app, message no internet connection. This clearly does not solve the problem. I added a new post with some more info. This must be resolved, it seems a lot of people have this issue.

post: https://community.netgear.com/t5/Orbi-App/RB-50-network-is-running-fine-but-app-says-no-internet/m-p...