Orbi Pro Satellite will not connect with Apple devices

[rachelkimzey]

Our Guest wifi is not connecting to Apple devices as of last week. I've checked with Comcast and ruled out any Internet connection issues, so I believe it's an issue with the router. Can you help me troubleshoot so I can get our Apple users back on the wifi?

[rachelkimzey]

It's giving us problems with Windows problems, too, now.

[DaneA]

@rachelkimzey,

Was everything working fine before?  

Are you able to connect the Apple & Windows devices wirelessly just fine to the SRR60 (Orbi Pro Router)?

Are there any recent changes made to the settings that might have triggered the problem? 

What is the current firmware version of your Orbi Pro devices?

Regards,

DaneA

NETGEAR Community Team