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Re: SRR60 Unable to turn on remote management from the Orbi App

BooJangles
Apprentice

SRR60 Unable to turn on remote management from the Orbi App

SRR60 and 7 SRS60 satellites all running 2.5.1.106 firmware.

 

This used to work over the last year, just recently I was unable to connect remotely from the app. When I would select the location it would just spin. When onsite I was able to connect via the app (local) and then went into the settings->remote management and noticed it was turned off. When I try to turn it back on I get the error in the attached image. 

I've tried uninstalling the app (iphone), relogging in and no luck turning it back on. For reference I am also remotely managing two other SRR50 setups from the app. 

 

Any ideas?

 

Thanks.

Model: SRK60B06|Orbi Pro Tri-Band Business WiFi System
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evan2
NETGEAR Expert

Re: SRR60 Unable to turn on remote management from the Orbi App

@BooJangles 

Orbi App is used on Orbi home product, 

For OrbiPro, please use Netgear Insight APP, you can install it in iOS app store and Android Google Play.

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evan2
NETGEAR Expert

Re: SRR60 Unable to turn on remote management from the Orbi App

@BooJangles 

Orbi App is used on Orbi home product, 

For OrbiPro, please use Netgear Insight APP, you can install it in iOS app store and Android Google Play.

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