CBR750 not connecting to the internet

Question

The internet provider was doing some service on the main line and connection was lost for most of the day. &nbsp;When internet service resumed the Orbi would not connect to the internet. &nbsp;Xfinity claims that the service was restored and everything is working on their end. &nbsp;I had the same problem at home and can’t remember exactly how I fixed it. &nbsp;It was a very simple fix after hours of trying to figure it out. &nbsp;It had something to do with redoing something but unfortunately I can’t remember because it’s been a long time since I last got it working. &nbsp;Can anyone help?

plemans · Answer

1. what modem/gateway is it connected to?&nbsp;
2. did you power off the modem/gateway and the router for a couple minutes, disconnect everything from both (even coax from modem), power the gateway back on after reconnecting the coax, wait 2 minutes, connect the modem back to router, then power it on?&nbsp;

España · Answer

This is the router/modem combo. I’m trying to help out my parents. They’re in Florida and I’m not. I believe he said that he had the power off, tried resetting it from the back and still nothing.

I remembered on mine that I had to hard connect to the orbi with my laptop and then go to orbilogin.net. I just can’t remember what I did afterwards. We both have the same system.

plemans · Answer

Are they able to access it through a hardwired connection?&nbsp;
Is it a new unit? (if so, there's 90 days of free support through netgear)
Is the ISP able to ping it? If so, they can always send a reboot signal to it

España · Answer

No it’s a over a year old. &nbsp;I told him to try and hardwire it but I haven’t heard back from them. &nbsp;I’ll call them in the morning to find out their progress. &nbsp;I remember on mine that I had to use my mobile hotspot to get my laptop to work and then hardwire it to the orbi to do something to get it to work.&nbsp;

FURRYe38 · Answer

What do the front leds indicate?
Please post a copy and paste of the modems connection status page.Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
España&nbsp;wrote:
This is the router/modem combo. I’m trying to help out my parents. &nbsp;They’re in Florida and I’m not. &nbsp;I believe he said that he had the power off, &nbsp;tried resetting it from the back and still nothing.
I remembered on mine that I had to hard connect to the orbi with my laptop and then go to orbilogin.net. &nbsp;I just can’t remember what I did afterwards. &nbsp;We both have the same system.

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CBR750 not connecting to the internet

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