Carrier Infinity Touch Thermostat won't connect to Orbi RBK852 (AX6000) WiFi

[peppercorn]

I just replaced my Orbi RBK50 system with a new WiFi 6 Orbi RBK852 (AX6000) mesh system at my home.  I kept the same WiFi network SSID and password from the RBK50 and all of my devices successfully attached to my new RBK852 system.  All but one device: Carrier Infinity Touch Thermostat (Model SYSTXCCITC01-A).

This is an older smart thermostat that's been installed at my home for just over four years.  I had no problems connecting the thermostat wirelessly to my old Orbi RBK50 system over the past year, but it would not connect to the RBK852.

After much online searching, I found a posting on the Netgear Community: How do I connect my PlayStation 4 to my Orbi WiFi 6 System?

This worked for me!  Summary: change the CTS/RTS Threshold values to 2347 for both the 2.4GHz and 5GHz wireless settings.

[FURRYe38 · Accepted solution]

Yes, NG is defaulting to 64 on there Orbi AX system which for some older devices or some Iot, doesn't work well so setting 2347 is a alternative solution. Glad you got it working. Please mark your thread as solved so others will know.

Enjoy. 

[FURRYe38 · Accepted solution]

Yes, NG is defaulting to 64 on there Orbi AX system which for some older devices or some Iot, doesn't work well so setting 2347 is a alternative solution. Glad you got it working. Please mark your thread as solved so others will know.

Enjoy. 

[Arch666]

Hi,

I saw the thread about Carrier Infinity Touch not able to connect to AX6000. I have the same problem but with AX4200 (RBS750)

The solution provided is - "change the CTS/RTS Threshold values to 2347 for both the 2.4GHz and 5GHz wireless settings."

How to do this? I am a non-tech person.. can someone please send the details (steps) please?

Thanks

Arch

[FURRYe38]

Use a wired PC and web browser and navigate to 192.168.1.1 or orbilogin.com. 

Under Advanced Tab/Advanced Settings/Wireless Settings to change CTS values.

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@Arch666 wrote:

Hi,

I saw the thread about Carrier Infinity Touch not able to connect to AX6000. I have the same problem but with AX4200 (RBS750)

The solution provided is - "change the CTS/RTS Threshold values to 2347 for both the 2.4GHz and 5GHz wireless settings."

How to do this? I am a non-tech person.. can someone please send the details (steps) please?

Thanks

Arch

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[Arch666]

I followed th instructions.. thanks FURRYe38 (Guru) 🙂

My thermostat is connected to Orbi's network

[FURRYe38]

Glad it worked. Enjoy.

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@Arch666 wrote:

I followed th instructions.. thanks FURRYe38 (Guru) 🙂

My thermostat is connected to Orbi's network

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