First time instalation

[Faarr]

Just bought the rbk853 at first time installation, i had a firmware update. I connected my Orbi router with my modem. After that the router worked but i cant connect the 2 satellites. I resetted the router and satellites yet they wont connect. Can someone help me out? I thought this would be plug and play

Im thinking of bringing it back because it doesnt work

[plemans]

try hardwiring the satellites into the router and trying to sync them. make sure they're on the same firmware versions. 

[Faarr]

They are hardwired, thought my wall outlet. How do i know if they have the same firmware?

[plemans]

Take the satellites too where the router is, factory reset the satellites, and use a known good 6ft cable and hardwire them into the router. Then give it a bit for everything to boot up and log in through the GUI (browser) and see if they connected. From the GUI you can check the firmware.