HP Printer needs to connect to 2.4GHZ Channel

[lisakc]

I have the latest ORBI AXE Wifi Router. My HP printer is connecting to the 5 GHZ Channel, but I need it to connect to the 2.4 GHZ channel to scan. I have tried disabling the AX on the wireless settings, but that did nothing to help. The app will not allow me to have a device connect to a different network. Please help. Thank you so much!

[FURRYe38]

Is this the 9 series Orbi? 

Did you try using the IoT network to connect the printer too on 2.4Ghz?

If the printer has a ethernet port, connect it to the system via ethernet for best operation. 

Contact the Mfr of the printer for help and support regarding there product as well.

[CrimpOn]

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@lisakc wrote:

I have the latest ORBI AXE Wifi Router. My HP printer is connecting to the 5 GHZ Channel, but I need it to connect to the 2.4 GHZ channel to scan. I have tried disabling the AX on the wireless settings, but that did nothing to help. The app will not allow me to have a device connect to a different network. Please help. Thank you so much!

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I struggle to see how which frequency band the HP printer has chosen would affect a function such as scanning.

Does it print correct?

What is the model number of HP printer?

How are you attempting to get it to Scan?

• Using a button on the printer?
• Using an app on a computer?
• Or....?

[lisakc]

My Printer is an HP9010 All in one. Apparently, it ONLY supports 2.4GHZ. It prints but will not scan. I used to use the printer settings on my MAC but then switched to HP SMART. Now HP SMART says it is off line, but status shows its IP address and it is clearly NOT offline. It prints fine, but will not scan. That is my problem. Can't get it on the 2.4GHZ band. Thank you!

[CrimpOn]

You are correct.  HP9010 specs clearly show "Wireless 802.11b/g/n;"

https://support.hp.com/us-en/document/c06237779#AbT2 

This means the radio in this printer can only connect with 2.4G WiFi.  It can neither detect nor connect to anything else. (not AM radio. not satellite. not cordless phones...... and not 5G WiFi) 

The Orbi web interface Attached Devices page (or the Orbi app Connected Devices) will show that the printer is connected to the 2.4G WiFi channel.  What about going to this web site and selecting the correct software for your MacOS version:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239... 

[lisakc]

My Orbi app clearly shows that it is connected to the 5GHZ channel, I'm not sure what allows the printer to do this, but I need to figure out a way to get it to the 2.4Ghz channel.

[lisakc]

This shows the printer connected to the 5GHZ radio... its not supposed to be able to do that.

[FURRYe38]

Wireless 802.11b/g/n doesn't only mean 2.4Ghz. Wireless 802.11b/g/n< N mode supports both 2.4 and 5Ghz frequencies. 

Though the specs doesn't specify this detail. I see your printer also support ethernet as well. Can you connect the printer via ethernet to the router and see if you can get it connected. 

If the printer is dual band supporting and most newer generation printers do, then it may prefer 5Ghz over 2.4Ghz. Something to ask HP about.