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Forum Discussion
Orbi 6e stable wifi but no internet
Hi
I have set up the newest rbk963 system with 6E and habe a stable wifi connection throughout.
My cable modem is set to bridge mode and I am using the Orbi as a router. I have chosen unused wifi channels.
Problem: often I get no internet data throughput at all, across all clients
My previous mesh system gad no such issues.
Any idea what I am doing wrong?
I cannot seem to bind individual devices to the router or the satellites, so there seems nothing much else to do in the settings?
Thanks
I have set up the newest rbk963 system with 6E and habe a stable wifi connection throughout.
My cable modem is set to bridge mode and I am using the Orbi as a router. I have chosen unused wifi channels.
Problem: often I get no internet data throughput at all, across all clients
My previous mesh system gad no such issues.
Any idea what I am doing wrong?
I cannot seem to bind individual devices to the router or the satellites, so there seems nothing much else to do in the settings?
Thanks
22 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Any front LED indications seen on the RBR or RBS?
Both wireless and wired connections?
If you turn OFF the RBS, do you get internet services thru the RBR?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Hi
thank you for your reply! Answers to your questions as follows:
FW version is: V6.0.3.85_3.1.15
Modem connected is an ISP provided (Vodafone) fritzbox (German standard model that also worked flawlessly with my old Asus)
No lights on Router or Satellites, all good.
Wired backhaul to one satellite, other via wifi. Both appear as "internet connection GOOD" in the status.
Wireless connection between router and satellite is >10 m
Using channels 3,44 and 69. There is no "auto" channel function on the 5ghz and 6 ghz band.
500 sqm
Yes, lots of neighbours nearby, but scanned the channels, none using the above channels.
Thank you!
IS there a built in router at the modem by chance have built in router?
What is the connection rate supported on the Modem WAN port? 1Gb?
What CAT# LAN cable are you using between the modem and RBR?
What is the distance between the wired RBS and the RBR?
I would use channel 1, 6 or 11 on 2.4GHz. Not channel 3.
TC_in_Montana wrote:There are a couple of other users encountering some strange issues with their 960s. We are trying to track down/identify similarities (if there are) to see if we can help identify the issue(s).
Can you please check your Wireless settings via the WebUI and let us know if you have the "Enable 6GHz Only Network" under the 6GHz Wireless Settings section ENABLED (checked). Curious also as to whether you have this set up to the same SSID as your regular Orbi SSID or a different SSID.
Also - are you on a 1Gbps or better internet connection speed and can you please identify the Modem/Ont you are using for your internet connection.
Thanks!
I do have this setting configured and I have it on a separate SSID, although I don't have any devices connected to it currently. I have not installed the new adapters yet, I have a couple of Intel AX211 cards to try out at some point.
I have 1Gbps internet yes, I am connected directly from the ONT into the WAN port on the Orbi. My ISP allows me to use DHCP Option 61 for authentication and therefore I don't need any device in between.
I have opened a case with Netgear as well and summarised as much as I could, if there is a way to get debug logs or something off the devices I'm happy to try and dig further.
jabenedicic said:
I do have this setting configured and I have it on a separate SSID, although I don't have any devices connected to it currently. I have not installed the new adapters yet, I have a couple of Intel AX211 cards to try out at some point.
I have 1Gbps internet yes, I am connected directly from the ONT into the WAN port on the Orbi. My ISP allows me to use DHCP Option 61 for authentication and therefore I don't need any device in between.
I have opened a case with Netgear as well and summarised as much as I could, if there is a way to get debug logs or something off the devices I'm happy to try and dig further.
If you could disable this option and see if it helps in any way, that would be greatly appreciated. Please respond back if it does or doesn't.
Even with this option UNCHECKED, you will still broadcast a 6GHz (WiFi6E) SSID on the same SSID as your standard Orbi network (said SSID as 2.4GHz and 5GHz). Your AX211 cards, when installed should connect to it automatically when you log into the Orbi SSID. You may need to forget your Orbi SSID once, and reconnect to it (provide password) the first time after installing the AX211 cards so it forgets about the 5GHz connection, but after that, it should come up on the 6GHz channel as long as you are within distance of it's shorter broadcast.
This option, when enabled, kicks off a SEPARATE 6GHz SSID (separate from the one that is broadcast on the regular Orbi SSID). Then of course, you have 2 6GHz SSIDs broadcasting on top of each other as there is not a separate channel selection for the "standalone" 6GHz SSID. Plus, enabling this option does NOT disable the 6GHz SSID broadcasting under the Orbi SSID name.
Unfortunately, the User Manual doesn't really explain this - and a lot of users think they have to enable this option to get 6GHz capabilities. I am hoping Netgear will explain this a bit better in the User Manual at sometime in the near future.
We have had several users report that disabling this option stops the problems they are having with their network. It doesn't explain what is causing the network issues, but it is a work-around while still keeping 6GHz capabilities on the regular Orbi SSID.
Not saying this WILL fix your issue - but it has helped others. Please give it a try and let us know!
I've disabled it today, will see how things go and update here when I know more.
I also have a case open with Netgear and they have gathered a load of information from me. Hopefully one way or another there will be some progress.
