Orbi WiFi 7 RBE973
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Orbi RBR850 - Magenta light on and will not connect to internet.

JCCalifornit
Tutor

Orbi RBR850 - Magenta light on and will not connect to internet.

Hi,
My Orbi router will not connect to the internet. The magenta light remains on. Issue started after a reboot of the router. TS steps below:

1. Restarted router.
2. Reset router using button on back.
3. Unplugged router and satellite and left off all night. Replugged in all connections in morning. Same issue.
4. Factory reset device - same issue.
5. Can confirm modem for NBN works fine.
6. During factory reset I got an error stating that it was unable to set the provider info.

Any help would be greatly appreciated.

Kind regards,
Jason Cowley
Message 1 of 5
plemans
Guru

Re: Orbi RBR850 - Magenta light on and will not connect to internet.

what modem/gateway is the router connecting to? 

What firmware are you on? 

Message 2 of 5
JCCalifornit
Tutor

Re: Orbi RBR850 - Magenta light on and will not connect to internet.

Thanks for the response. It is connected to a NBN network connection device for FTTC connection. All of the connection light are up on the NBN device. Router firmware is V4.6.3.16_2.0.51.

Thanks
Message 3 of 5
JCCalifornit
Tutor

Re: Orbi RBR850 - Magenta light on and will not connect to internet.

In addition to my last post. I’ve just tried with another router and it works fine. It seems that the router is not saving any configuration settings that I input.
Message 4 of 5
plemans
Guru

Re: Orbi RBR850 - Magenta light on and will not connect to internet.

What NBN device is it? (model)

You can try this version of the firmware. quite a few fixes in it. 

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-v...

 

Message 5 of 5
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