RBS750 - Satellite "Connected" But Not Showing Up

[rob_mcintosh]

Found that 2 of my 3 satellites were not connected.  I tried to sync continuously with no avail.  I eventually reset the entire system at the router and each of the satellites.  2 still fail to connect (following all steps of power-cycle, resetting the satellite, etc).  The weird thing is that I can connect my computer directly to the satellite and the satellite is still (without a wired connection) communicating with the router and I'm able to access the internet. 

So - it seems that my satellite is connected to the router....but it does not show up in network maps on the app nor via orbilogin.  I'm not sure if it is a firmware issue?  I'm on:

V4.6.5.14_2.0.54

If so, is there is a means of direct connecting to the 2 satellites to update them?  Again, I'm not able to discover nor sync to them, but somehow they are still communicating with the router to provide a connection.

[FURRYe38]

Is your RBS connected to a CBR750? 

[rob_mcintosh]

No - it is connected to an RBR750

[FURRYe38]

Have a screen capture if what this looks like? 

Is this in the RBR web page or Orbi app?

[rob_mcintosh]

Be it the orbilogin or the app, the 2 satellites do not show up in the map of either connected devices nor connected satellites. 

[FURRYe38]

What happens if you bring one RBS to the same room as the RBR and ethernet connect it to the back of the RBR?

[KevinLiT]

Hi rob_mcintosh,

Please check your PM so I can further assist you on this issue!

Best,

Kevin

Community Team

[rob_mcintosh]

Hmm.  Ok - connecting it to the RBR created a short sign of life.  It now shows up as a satellite, but says it is Disconnected.  I powered it down and tried to sync process again and cannot get it to sync.  The Satellite is within 10' of the RBR.