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Forum Discussion

Retired_Member's avatar
Retired_Member
Jan 19, 2018

Airplay music stream freezing with RBK40

Hi,

 

I received my Orbi system RBK40 today. The installation went well and the speedness is as expected, however I have issues with streaming music using Airplay.

 

Every minute or so the music stops for a few seconds.

 

It's been years that I hadn't have this and since I listen music all day, I'm going to send the device back if I don't find a solution.

 

Regards,

batmac51

Troubleshooting

8 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 22, 2018

    It could be the band steering switching the device between 2.5ghz and 5ghz and if the music is not buffered out far enough it would drop. you could try lowering the 2.4ghz band in the advances wireless settings see if this helps.

     

    DarrenM

    • Retired_Member's avatar
      Retired_Member
      Jan 23, 2018

      Thanks for your reply.

       

      In the meanwhile I made following observations:

      - When I stream simultaneously on my Apple TV, which is wired directly to Orbi, there is no freezing

      - Screen sharing between two macs is also freezing, I never had this issue with a router before

       

      I now lowered the 2.4ghz band to 75%. It didn't solve the issue.

       

      Baptiste

      • Retired_Member's avatar
        Retired_Member
        Jan 24, 2018

        Hi,

         

        I tried with lowering the 2,4ghz band to 50% and 25%. It didn't help.

         

        I then reverted to factory default settings. Same issue after reconfiguration.

         

        Last day before I sent it back and let know potential buyers to be careful.

         

        Regards,

        Baptiste