NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Can't reset security questions
Hello all,
I can't seem to reset my security questions. I've tried 3 different browsers and when I hit apply it does nothing. I've logged out and logged back in and they are the same questions I set up. Am I not allowed to change them?
The odd thing is when I forget my password and go to reset it, these questions come up and I answer them correctly but it always says they're wrong. Thankfully, I've been able to remember the password eventually.
-Matt
fury88 wrote:
Ugh. Ok, thanks for the reply. So do I lose any settings if I backup and restore afterwards? Resetting is such a pain and takes the internet offline for 30 mins. Never a good time to do that in my household! 🤣Yes, a Factory Reset erases all settings. It is a struggle to find a time for this that will not affect the family.
I just reset the security questions on my Orbi. The key step is that the new password fields must be filled in. When I tried to change security questions without entering a new password, they did not "take."
I did not actually change the password. I entered the original password into both of the new password fields. What matters is that there is something in those input fields.
6 Replies
You could try a simple factory reset and reinstall.
then during setup, you can set the questions you want.
fury88 wrote:Hello all,
I can't seem to reset my security questions. I've tried 3 different browsers and when I hit apply it does nothing. I've logged out and logged back in and they are the same questions I set up. Am I not allowed to change them?
The odd thing is when I forget my password and go to reset it, these questions come up and I answer them correctly but it always says they're wrong. Thankfully, I've been able to remember the password eventually.
-Matt
I think reset will work. 1st reset or formet it and then reinstall it . Hope it will works.
- Ugh. Ok, thanks for the reply. So do I lose any settings if I backup and restore afterwards? Resetting is such a pain and takes the internet offline for 30 mins. Never a good time to do that in my household! 🤣
fury88 wrote:
Ugh. Ok, thanks for the reply. So do I lose any settings if I backup and restore afterwards? Resetting is such a pain and takes the internet offline for 30 mins. Never a good time to do that in my household! 🤣Yes, a Factory Reset erases all settings. It is a struggle to find a time for this that will not affect the family.
I just reset the security questions on my Orbi. The key step is that the new password fields must be filled in. When I tried to change security questions without entering a new password, they did not "take."
I did not actually change the password. I entered the original password into both of the new password fields. What matters is that there is something in those input fields.
