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yayafreckles's avatar
yayafreckles
Aspirant
Jun 16, 2019
Solved

Google Home Hub connectivity to Orbi RBR40 Access Point

We have an Orbi RBR40 mesh system as an Access Point through our Verizon Gateway Router. We purchased a Google Home Hub (now called a Google Nest Hub) and cannot even set up the Hub as it refuses to connect to my WiFi. The first error message I get is "Something went wrong. Display may be set up, but we could not communcate with it from your iPhone. It's possible that your Google Nest Hub and iPhone are connected to networks that are unable to talk to one another. This may require a small change to your WiFi settings."

 

When I ask for help in the app, it then says: "Having trouble setting up Google Home? Disable Access Point/AP isolation, also know as Client Isolation or guest mode on your router."

 

Any help on how I actual do this? Can I connect a Google Hub to Orbi or not? (I'm not the most tech saavy, so step by step instructions please) 

  • ekhalil's avatar
    ekhalil
    Jun 17, 2019
    You should only select the network which you phone is connected to.
    There can be some conflicting information stored in your nest hub. Please try to factory reset the nest hub and try again.

14 Replies

  • ekhalil's avatar
    ekhalil
    Master
    Jun 16, 2019

    If you have issues attching Google Home to Orbi then you should check your IP network. There must be something wrong there.

    I have Google Home, Google Home mini and Nest Hubs. All working perfectly well with Orbi.

    If you're getting a message related to "different networks" and AP isolation, then first thing I'd check is double NAT.

    If your ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since Orbi is also doing NATing. You need to check if you have double NAT.

    Please open a Command Prompt on any computer attached to Orbi and type:

    > tracert 8.8.8.8   (or traceroute 8.8.8.8 if you're using a Mac computer)

    1. If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
    2. If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,

     

    • yayafreckles's avatar
      yayafreckles
      Aspirant
      Jun 16, 2019

      Thanks for the reply. So I ran a traceroute as you instructed but because I'm not the most tech saavy I don't know what im looking at. The results list "traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 72 byte packets" then goes on to list numbers 1-8, each number has a different description or numerical value. Any addtional guidance for me? 

      • ekhalil's avatar
        ekhalil
        Master
        Jun 16, 2019
        yayafreckles wrote:

        Thanks for the reply. So I ran a traceroute as you instructed but because I'm not the most tech saavy I don't know what im looking at. The results list "traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 72 byte packets" then goes on to list numbers 1-8, each number has a different description or numerical value. Any addtional guidance for me? 

        Correct, you will get a list of hops. What IP addresses do you have in the first 2 hops/lines in the list. Are they in the form 192.168.1.x (private IP addresses) or something else?