How do i connect an allowed device showing on the access control page as not currently connected.

Question

I connected my new Orbi RBR50 system with two satellites yesterday.

I have been to the Access Control page and turned on Access Control. There are 13 wired devices "Allowed," but in the list under "View list of allowed devices not currently connected to the network" are my two IMACs and my Android phones, but a bunch of other devices marked "unknown." So I had to connect my two iMacs with ethernet cables to get online.

In my phone's Setting, I keep getting the message: "Failed to obtain an IP address."

How do I get these devices connected to the network?

I am very frustrated because there is no 24/7 support. I'm hoping a kind soul in the community can help me.

Thank you.

ShawnB · Answer

I was having simular issues with trying to set-up a Netgear range expander with my Nighthawk AC1900. On the Access Control page of the NETGEAR GENIE The range expander was in the " Allowed devices not currently connected to the network" tab. I tried everything to get it to connect, but nothing worked. I went into the wireless page and saw that the box for "Enable Smart Connect" was checked. I unchecked the box. Then I reset the expander. I went thru the expander set-up one more time and this time it connected. Hope this helps someone.

Anklejive · Answer

Thanks for the answer, but I tried that. I get a small window that says the is a duplicate MAC address. I click OK and am back to the list of approved devices not connected to the network.

FURRYe38 · Answer

We've found that with expanders, especially with NG's EX's, they have there own wifi handling and seems that the EXs prefer having two separate SSIDs at the host router, then let the EX expander either create one SSID thru it or separate. Seems odd behavior. I noticed this with my EX7700/7800s. They don't like Smart Connect enabled On the host router for some reason.&nbsp;
ShawnB&nbsp;wrote:
I was having simular issues with trying to set-up a Netgear range expander with my Nighthawk AC1900. On the Access Control page of the NETGEAR GENIE The range expander was in the " Allowed devices not currently connected to the network" tab. I tried everything to get it to connect, but nothing worked. I went into the wireless page and saw that the box for "Enable Smart Connect" was checked. I unchecked the box. Then I reset the expander. I went thru the expander set-up one more time and this time it connected. Hope this helps someone.

&nbsp;

DarrenM · Answer

Hello Anklejve

&nbsp;

In the access control you want to click the arrow beside&nbsp;View list of allowed devices not currently connected to the network&nbsp;and then click add and add the mac address of the devices you need on the network.

&nbsp;

DarrenM

DarrenM · Answer

you may want to disable access control connect the phone and then enable it again.

&nbsp;

DarrenM

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How do i connect an allowed device showing on the access control page as not currently connected.

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