Netgear Orbi Model RBK20

[TerryTuohy]

Having issues with recently installed RBK20 Wifi router. Samsung Smart TV will not allow content to download on Aps, such as Netflix, TVNZ, Youtube etc... Have unplugged and repowered TV to hopefully update aps, but without success...!! Plus some functionality on other remote devices such as Ipad will also not download. Any thoughts on solutions ??

[CrimpOn]

We always ask, "what is the Orbi connected to?"  i.e. brand and specific model number of the (modem?  modem/router?)

Is the Orbi in the default (router) or in Access Point (AP) mode?

Did the Orbi replace something, or was it added to something?

Thanks

[michaelkenward]

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@TerryTuohy wrote:
Having issues with recently installed RBK20 Wifi router. Samsung Smart TV will not allow content to download on Aps, such as Netflix, TVNZ, Youtube etc... Have unplugged and repowered TV to hopefully update aps, but without success...!! Plus some functionality on other remote devices such as Ipad will also not download. Any thoughts on solutions ??

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As well as the questions from @CrimpOn it might help if you said how tour TV is connected to the Internet. Wired LAN? Wifi?

And what do you mean by "will not allow content to download on Aps"? Do you get some sort of error message?

Likewise the iPad. There are many ways in which something will not download. We need a bit of help in working out which is getting in the way at your wnd.

[TerryTuohy]

Q:We always ask, "what is the Orbi connected to?"  i.e. brand and specific model number of the (modem?  modem/router?)

A:The Orbi router is connected to a Vodafone NZ ISP supplied modem (Vodafone Utra Hub). Wifi has been disabled on this modem.

Q:Is the Orbi in the default (router) or in Access Point (AP) mode?  

A: Where do we confirm this? I believe that it would be set to the default setting.

To confirm, the key issue is that while we have a live internet feed via Orbi, with streaming and other downloads working via wifi, functionality across multiple devices is impaired with inability to download apps on Iphones/Ipad, update news feeds via news apps and the noted issues with the Samsung TV which is connected via Wifi (LG TV doesnt appear to have similar issues and is functioning fine via wifi).

As noted on other feeds there apears to be conflict between the settings of the ISP provided modem and the Orbi router that is creating 'noise' in the connectivity. 

Hopefully the above is clear but fire through any further questions if not. keen to revolve this

[TerryTuohy]

Q: how tour TV is connected to the Internet. Wired LAN? Wifi?

A: wifi

Q: And what do you mean by "will not allow content to download on Aps"? Do you get some sort of error message?

A: an example if the NZHerald app (local news) wont update via wifi but will immediately update content when on 4G network. (the news feeds are effectively stuck at a point in time until you reconnect to the 4G network outside of home). Likewise, apps via the apple app store will not download but will immediately download when on 4G.

Q: Likewise the iPad. There are many ways in which something will not download. We need a bit of help in working out which is getting in the way at your wnd.

A: see above, no issue when connecting via alternate 4G wireless mobile network (and no prior issues before Orbi)

[michaelkenward]

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@TerryTuohy wrote:

Q:We always ask, "what is the Orbi connected to?"  i.e. brand and specific model number of the (modem?  modem/router?)

A:The Orbi router is connected to a Vodafone NZ ISP supplied modem (Vodafone Utra Hub). Wifi has been disabled on this modem.

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That is not enough information. As @CrimpOn asked, does it have a make and model number?

Most ISP "hubs" are actually modem/routers. This means that you have may two routers on your network. That is a recipe for chaos, and can cause the symptoms you see.

This explains some of the drawbacks.

What is Double NAT? | Answer | NETGEAR Support

Turning off the wifi does not disable the router on the hub.

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@TerryTuohy wrote:

To confirm, the key issue is that while we have a live internet feed via Orbi, with streaming and other downloads working via wifi, functionality across multiple devices is impaired with inability to download apps on Iphones/Ipad, update news feeds via news apps and the noted issues with the Samsung TV which is connected via Wifi (LG TV doesnt appear to have similar issues and is functioning fine via wifi).

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I don't understand that. Too many "sentences"rolled into one. But if you are saying that you have a Samsung TV and an LG TV connected to the Orbi network and one is working while the other one doesn't, then that hints strongly at a problem with the TV. The Orbi router neither knows nor cares about the make of the TVs.

Samsung TVs are regular topics here because they have connection problems. The solution is often on the TV, not the router.  The Samsung set up regime can be a pain. That is why I ditched wifi in favour of Powerline Ethernet.

It would still be nice to know what you see when you try to download apps on Iphones/Ipad or update news feeds. Does it just sit there going nowhere? Is there a "cannot connect" message? Does it end up saying "timeout"?

My money is on the ISP's modem/router being the source of IP addressing issues on your local network. That it does wifi pretty well guarantees that it is also a router. Does the hub also have a row of Ethernet ports on the back?

You could test this by putting the Orbi into wireless access point mode. This is a common strategy for people who have a router "upstream" of an Orbi. For details on that, consult the manual.

If you visit the support pages:

Support | NETGEAR

you can feed in the model number and find all the documentation for your hardware.

[TerryTuohy]

All sorted. Identified that one of the setup protocols within Orbi router setting was set to ‘default’ rather than auto replicate the ISP setup. Ticked the auto box and everything fired up.

Thanks for responses.