× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

No internet issues between rbr50 and satalite rbs50 following firmware upgrade v2.7.4.24

Mukpat
Aspirant

No internet issues between rbr50 and satalite rbs50 following firmware upgrade v2.7.4.24

Has anyone experienced no internet issues between satalite rbs50 and router rbr50 after firmware upgrade to V2.7.4.24. I have tried resetting satalite and re synch and still drop out happen after satalite connects successfully to router. at moment I have satalite turned off and noticed that the router connects all devices successfully initially but stability degrades later. 

any help appreciated. thanks. 

Message 1 of 4
FURRYe38
Guru

Re: No internet issues between rbr50 and satalite rbs50 following firmware upgrade v2.7.4.24


What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

 

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update?

Message 2 of 4
Mukpat
Aspirant

Re: No internet issues between rbr50 and satalite rbs50 following firmware upgrade v2.7.4.24

Hi 

The isp  provider is virgin media and I have Orbi router RBR50 connected to Virgin media Super Hub 3. The VM SH3 is in modem mode. The satellite is RBS50 which is part of the RBK50 (router and 1 satellite) system. I have applied FM 2.7.4.24 manually as system not picking it up automatically. Applied FM to satellite first and then to router using the two separate downloads provided by netgear (one for router and another for satellite).

I have also reset configuration settings to factory. I managed to synch the satellite to router when near each other but when moving to another room ie downstairs it seems to lose connection. Checking on the connected devices on router i can see the satellite is there but there is a message auto sync under status. I also tried to sync the satellite to router as i said before managed to get good status but later the status changed to config sync.

The satellite and router were working properly but started seeing issues around the time netgear sent me email alert on the firmware change  

Message 3 of 4
Mukpat
Aspirant

Re: No internet issues between rbr50 and satalite rbs50 following firmware upgrade v2.7.4.24

I also tested your suggestion on restarting modem, router then satelite  this afternoon but issue still there is the status of config sync

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 660 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series