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Forum Discussion

goblea's avatar
goblea
Star
Mar 05, 2020

Orbi RBR50 - Backhaul status disconnected

I am having major issues with my Orbi system, I have the RBR50 in AP mode with a static IP along with 3 RBS50's as I have these at each TV location to give me cabled connections to my devices, the sa...
Atreides's avatar
Atreides
Tutor
Apr 15, 2020
Factory resetting only temporarily fixed the backhaul status which it eventually lost. But did not fix the 20 odd devices connected but missing in Attached Devices. They also did not show up in the Orbi app under the satellites

Downgrade fixed it all for me.
  • 2intense's avatar
    2intense
    Tutor
    Apr 27, 2020

    I am having the same problem as the others. All of my satellites show "disconnected" under backhaul status. I tried factory reset on router and all satellites and they reconnected for a couple minutes and went back to "disconnected". Ugh! Do I need to roll back my firmaware? If I do, then do I also need to turn off auto updates for the firmware? When will Netgear fix this?

     

    HELP...

    (RBR50, Firmware Version 2.5.1.8, macOS 10.15.3) 

    • Retired_Member's avatar
      Retired_Member
      Apr 27, 2020
      2intense wrote:

      I am having the same problem as the others. All of my satellites show "disconnected" under backhaul status. I tried factory reset on router and all satellites and they reconnected for a couple minutes and went back to "disconnected". Ugh! Do I need to roll back my firmaware? If I do, then do I also need to turn off auto updates for the firmware? When will Netgear fix this?

       

      HELP...

      (RBR50, Firmware Version 2.5.1.8, macOS 10.15.3) 

      get rid of 2.5.1.8 and you'll be fine

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 27, 2020

      Updat to v16 on the RBS first then the RBR lastly. 

      Factory reset and setup from scratch after the update. 

      https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1897955/highlight/true#M89460

      2intense wrote:

      I am having the same problem as the others. All of my satellites show "disconnected" under backhaul status. I tried factory reset on router and all satellites and they reconnected for a couple minutes and went back to "disconnected". Ugh! Do I need to roll back my firmaware? If I do, then do I also need to turn off auto updates for the firmware? When will Netgear fix this?

       

      HELP...

      (RBR50, Firmware Version 2.5.1.8, macOS 10.15.3) 

       

      • Retired_Member's avatar
        Retired_Member
        Apr 27, 2020

        factory resets are for lost passwords