Orbi RBR50 is pink, but satellite doesn't show any light

[aravind_eee203]

Hi,

My Orbi RBR50 router has pink light, but satellite doesn't show any light and internet is working fine. How can i get rid of the pink light on router and what it means to have the pink light? 

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

[vajim]

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@aravind_eee203 wrote:

Hi,

My Orbi RBR50 router has pink light, but satellite doesn't show any light and internet is working fine. How can i get rid of the pink light on router and what it means to have the pink light? 

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Did it ever work?

what changed ?

[aravind_eee203]

I have been using it for a while and its this morning i noticed the pink light on router but not satellite. Nothing has changed interms of connection nor any power interruptions

[aravind_eee203]

I have been using for couple of weeks and its this morning i noticed the pink light on router but not on satellite. I am using my own Netgear C6300 cable modem wired to Orbi router. We didn't have any power outages last night and also internet is working fine with the pink light on it

[FURRYe38]

What mode is the C series modem in? Bridge or Router? This modem has a built in router and wifi...

[vajim]

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@aravind_eee203 wrote:

I have been using it for a while and its this morning i noticed the pink light on router but not satellite. Nothing has changed interms of connection nor any power interruptions

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are you able to confirm your firmware?

[aravind_eee203]

I am quite not sure, but i guess its in bridge mode. As i have that C6300 connected to router using ethernet cable and i have wi-fi signal coming from both Orbi as well as C6300.

[aravind_eee203]

If i launch the Orbi app on my phone it tries to detect product and says Router not supported, but it was working fine before this pink light. Also if i try to connect to www.orbilogin.com or www.orbilogin.net its auto directing to netgear.com. I tried using IP address 192.168.1.1 as well. Not sure if there is another way

[vajim]

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@aravind_eee203 wrote:

I am quite not sure, but i guess its in bridge mode. As i have that C6300 connected to router using ethernet cable and i have wi-fi signal coming from both Orbi as well as C6300.

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https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

[FURRYe38]

Check the user manual for the C series modem on operation modes. There maybe a Router or Bridge or NAT mode some place that needs to be disabled. 

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@aravind_eee203 wrote:

If i launch the Orbi app on my phone it tries to detect product and says Router not supported, but it was working fine before this pink light. Also if i try to connect to www.orbilogin.com or www.orbilogin.net its auto directing to netgear.com. I tried using IP address 192.168.1.1 as well. Not sure if there is another way

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[aravind_eee203]

Sure. But how can that change overnight when none of the connections are touched. It was conected the way its now and working all these days.

[FURRYe38]

Anything can happen at the modem which can cause odd things to be seen at the RBR. 

If you can get to the RBRs web page and log in, you can see if the modem is bridged or not by looking at the Advanced Tab/Internet secion box. If you see 192.168 something listed here, then the modem isn't bridged. If you see ##.##.###.### address listed, then the modem is bridged. 

[vajim]

and more importantly (it's a secret) check your firmware

[aravind_eee203]

I rebooted the Orbi, now the pink light is gone. Thanks for your support!

[aravind_eee203]

I rebooted the Orbi, now the pink light is gone. Thanks for your support

[vajim]

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@aravind_eee203 wrote:

I rebooted the Orbi, now the pink light is gone. Thanks for your support

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nice....when you have a chance....check your firmware

[FURRYe38]

Be sure you power OFF the ISP Modem as well when you power cycle the RBR too. 

Enjoy. 

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@aravind_eee203 wrote:

I rebooted the Orbi, now the pink light is gone. Thanks for your support

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[vajim]

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@FURRYe38 wrote:

Be sure you power OFF the ISP Modem as well when you power cycle the RBR too. 

that would be a Modem Router Combo

 

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