Orbi RBR50 looses Internet several times a day

[JodysCars]

I have an Orbi RBR50 with 2 RBS50 satellites connected to a NG CM1000.  I have Xfinity gigabit service.  I have a NG GS308P installed after the router  I installed it in September of 2019 (of coarse fresh out of warranty and tech support - thats a whole other complaint) all was fine until about a week ago and it continually drops internet and wifi.  I can unplug and plug back in and it will start working again for a few hours.  The problem is my wife now is working from home and both of my kids have been setup to do school online.  I work from home 2-3 times a week.

House is 4800sqft 3 stories.

satellites are aprox 45 feet away from RBR50

firmware V2.5.1.8

Modem NETGEAR CM1000

Switch NETGEARGS308P

Any ideas??

[Retired_Member · Accepted solution]

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@JodysCars wrote:
Correct, I went back to 2.3.5.30

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Nice 

[FURRYe38]

Has the modem and RBR been powered OFF for 1 minute then back ON? 

Is wired and wireless devices effected when this happens? 

Are the RBS wireless or wired to the RBR? 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Has a factory reset and setup from scratch been performed since last FW update? 
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ

Might try this when you get free time with the system...

[JodysCars]

I powered off modem and RBR for 2 minutes

RBS is wireless to RBR

I live in a neighborhood but dont see anyone else's broadcast

No factory reset and setup since the original install 6 months ago

I made recomended changes. Lets see how it does.

[Retired_Member]

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@JodysCars wrote:

I have an Orbi RBR50 with 2 RBS50 satellites connected to a NG CM1000.  I have Xfinity gigabit service.  I have a NG GS308P installed after the router  I installed it in September of 2019 (of coarse fresh out of warranty and tech support - thats a whole other complaint) all was fine until about a week ago and it continually drops internet and wifi.  I can unplug and plug back in and it will start working again for a few hours.  The problem is my wife now is working from home and both of my kids have been setup to do school online.  I work from home 2-3 times a week.

House is 4800sqft 3 stories.

satellites are aprox 45 feet away from RBR50

firmware V2.5.1.8

Modem NETGEAR CM1000

Switch NETGEARGS308P

Any ideas??

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Bad firmware.    All other advice is a wild goose chase 

[FURRYe38]

Keep us posted. If nothing else, please try a factory reset and setup from scratch. 

[Retired_Member]

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@FURRYe38 wrote:

Keep us posted. If nothing else, please try a factory reset and setup from scratch. 

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Factory reset is for lost passwords 

[JodysCars]

Still happening. I don’t know why it worked fine and then it doesn’t.

[FURRYe38]

If you wire connect 1 PC to the back of the CM modem, do you see any problems? 

if not, you can downgrade the RBRs FW to v30 if you want to try this. 

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@JodysCars wrote:
Still happening. I don’t know why it worked fine and then it doesn’t.

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[JodysCars]

Any pointers on how to roll back the firmware?

[FURRYe38]

You can input your model RBR here and download the RBRs FW file. Unpack the zip file and use the RBRs web page to apply it. Use a wired PC to do this. 

https://www.netgear.com/support/

[Retired_Member]

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@JodysCars wrote:

Any pointers on how to roll back the firmware?

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Smart decision 

how did you get firmware V2.5.18?

[JodysCars]

How do I keep it from auto  updating?  I will give this a shot.

[FURRYe38]

If you wire connect 1 PC to the back of the CM modem, do you see any problems? 

Load it and see if the problem goes away. NG isn't auto pushing v2.5.1.8...It may appear in the FW update section of the router as an "available" update that you can apply, however you can choose not to apply it. 

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@JodysCars wrote:

How do I keep it from auto  updating?  I will give this a shot.

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[Retired_Member]

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@JodysCars wrote:

How do I keep it from auto  updating?  I will give this a shot.

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Don't worry about auto updates.    Your bigger concern is doing a firmware update just because you got an email or saw something in the app.

Critical updates are pushed automatically with no action required on your part 

[Retired_Member]

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@FURRYe38 wrote:

If you wire connect 1 PC to the back of the CM modem, do you see any problems? 

Load it and see if the problem goes away. NG isn't auto pushing v2.5.1.8...It may appear in the FW update section of the router as an "available" update that you can apply, however you can choose not to apply it. 

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@JodysCars wrote:

How do I keep it from auto  updating?  I will give this a shot.

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Stop telling people to try an update 

people are tired of your useless advice 

[BoilerPlate]

"you dont' know that".

Stop badgering forums users.

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@Retired_Member wrote:

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Stop telling people to try an update 

people are tired of your useless advice 

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[Retired_Member]

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@BoilerPlate wrote:

"you dont' know that".

Stop badgering forums users.

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@Retired_Member wrote:

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Stop telling people to try an update 

people are tired of your useless advice 

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Badgering?

the truth is still the truth.     

[Retired_Member]

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@FURRYe38 wrote:

NG isn't auto pushing v2.5.1.8...

WOW...I wonder why?

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[JodysCars]

As of today I have not lost internet since I re-loaded the previous version firmware.  Its been almost 2 days now and before I would loose it a few times a day.  Ill keep yall updated.

[Retired_Member]

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@JodysCars wrote:

As of today I have not lost internet since I re-loaded the previous version firmware.  Its been almost 2 days now and before I would loose it a few times a day.  Ill keep yall updated.

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Previous as in NOT 2.5.1.8?

[JodysCars]

Correct, I went back to 2.3.5.30

[Retired_Member · Accepted solution]

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@JodysCars wrote:
Correct, I went back to 2.3.5.30

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Nice