I have had my orbi system for over a month now and it has worked great espcially with gigabit internet speeds, but just recently I have had issues with one of my satellites. It should be noted the whole system's firmware is up-to-date and the satellites are both connected via ethernet. With those details out of the way, here is the issue.
One of my satellites will not work what so ever. Even when I plug and unplug the satellite from power I get no ring LED indicators on top of the satellite (which I have had previously). The only indication of power I see is the little green dot on the back of the satellite right by the DC power input. Thus, the satellite will not connect to the router via ethernet NOR over wifi signal... A few days ago the top of my orbi was pulsing green, which I looked up on the internet and it was found to be a lack of the correct amount of power to the device. SO I unplugged it from the 120 volt outlet and tried a different outlet around the house, yet it still did not work and I lost all LED indicators on top of the satellite. I have also tried to let it stay unplugged for a while and plug it in a few hours, yet it still does not work.
I am not sure how to reset JUST the satellite, but even if I did, I believe I would still have issues with the power.
What are yout guys' thoughts? Any suggestions or assistance would be greatly appreciated. If you need any logs, or details, please let me know as I would be happy to help.
I have had my orbi system for over a month now and it has worked great espcially with gigabit internet speeds, but just recently I have had issues with one of my satellites. It should be noted the whole system's firmware is up-to-date and the satellites are both connected via ethernet. With those details out of the way, here is the issue.
One of my satellites will not work what so ever. Even when I plug and unplug the satellite from power I get no ring LED indicators on top of the satellite (which I have had previously). The only indication of power I see is the little green dot on the back of the satellite right by the DC power input. Thus, the satellite will not connect to the router via ethernet NOR over wifi signal... A few days ago the top of my orbi was pulsing green, which I looked up on the internet and it was found to be a lack of the correct amount of power to the device. SO I unplugged it from the 120 volt outlet and tried a different outlet around the house, yet it still did not work and I lost all LED indicators on top of the satellite. I have also tried to let it stay unplugged for a while and plug it in a few hours, yet it still does not work.
I am not sure how to reset JUST the satellite, but even if I did, I believe I would still have issues with the power.
What are yout guys' thoughts? Any suggestions or assistance would be greatly appreciated. If you need any logs, or details, please let me know as I would be happy to help.
Re: Orbi RBS50 Satellite Not Powering on Correctly??
I have looked it up before as pulsing green was not in the manual. Others have discussed the pulsing green issue here on the forums, which was somehow linked to power issues.
Re: Orbi RBS50 Satellite Not Powering on Correctly??
Although I did not find a solution, I was on the phone with NETGEAR tech support for over an hour and a half and they were unable to solve the issue I was having. Thus, they are sending me a replacement satellite. I would like to keep this forum/discussion open incase it occurs again, or if others are experiencing the same issue.
Thanks and any further information on why I was having this issue in the first place would be greatly appreciated.
Re: Orbi RBS50 Satellite Not Powering on Correctly??
I have the same issue. Have tried resetting and power light never changes to amber. I've tried 30/30/30 and no change. TFTP does not work, It's not recognized by the lan adapter so can't ping it. I will continue trying. I currently have 4 RBS50's and they work awesome. any insight would be appreciated.
