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Forum Discussion
Orbi System RBR50 - Bandwidth Connection Issue with Amazon Echo
Hello All
I have been using the AC3000 Orbi System with the Amazon echo devices for over 15 months. I am using tp-link HS100 plugs switches to control my house lamps.
Today the Amazon echo doesn't see the plugs on my network. All tp-link plugs operate on a 2.4G wireless network and the Echo is operating on the 5G wireless network. Amazon support is stating that the devices DO NOT see each other because they are on different wireless networks. Amazon is recommending to assign the Echo on the 2.4G network. The Orbi System uses the same SSID for both networks and does not allow for bandwidth steering.
If both devices need to be on the same frequency how do I workaround this?
If this is truly the cause how do explain 15 months of connectivity with no issues?
Please advise, Thank you
Doug G
10 Replies
You might want to do a FW update on your system. Your system is on fairly old FW:
You will need to first update the RBR and RBS to v2.0.0.74 first to get it to v212, then apply v32. Update the satellites first, then the RBR.
Doug-48051 wrote:
Hello All
I have been using the AC3000 Orbi System with the Amazon echo devices for over 15 months. I am using tp-link HS100 plugs switches to control my house lamps.
Today the Amazon echo doesn't see the plugs on my network. All tp-link plugs operate on a 2.4G wireless network and the Echo is operating on the 5G wireless network. Amazon support is stating that the devices DO NOT see each other because they are on different wireless networks. Amazon is recommending to assign the Echo on the 2.4G network. The Orbi System uses the same SSID for both networks and does not allow for bandwidth steering.
If both devices need to be on the same frequency how do I workaround this?
If this is truly the cause how do explain 15 months of connectivity with no issues?
Please advise, Thank you
Doug G
My FW is up to date. 2.21.210 - I have been looking for the function to change my signature block.
Oh ok. You can change your signature data in your user profile under My Settings/Personal Information.
You can try the more resent FW update as well:
Doug-48051 wrote:
.......... Amazon is recommending to assign the Echo on the 2.4G network. The Orbi System uses the same SSID for both networks and does not allow for bandwidth steering.
.........
Amazon Echo does not communicate with the TP-Link plugs through wifi as far as I know (I use Google Home which I believe uses the same integration concept as Echo). The communication happens through a cloud interface.
- Do you see both the Echo and TP-Link devices on the Orbi Attached Devices?
- If the answer to the above question is yes, then it must be just a "hiccup" in the cloud interface. Have you tried to remove one of the TP-Link devices from Echo and add it again and see if that will help?
I see both devices in the Orbi Device list. I agree the logical answer is a hiccup. I updated my FW to the latest 2.1.2.232 version. I removed the Tp-link from the Amazon device list, but it will not add back in because it doesn't see them.
I am going to rest one the plugs and start from scratch. Wish me luck will keep all posted.
Now, where do I update my message board signature? LOL
Doug-48051 wrote:......
I am going to rest one the plugs and start from scratch. Wish me luck will keep all posted.
Now, where do I update my message board signature? LOL
Very good. Good luck.
Here is how you can change your signature:
(1)
(2)
